Forward Deployed Engineer

About the role:

• You will work across strategic customer accounts to help Dropzone become more trusted and accurate.
• Provide deeper technical and operational support behind the scenes and directly with customers.

What you'll do:

• Support strategic customer accounts as a technical and operationalization-focused resource.
• Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
• Review Dropzone investigations to identify tuning opportunities.

What success looks like:

• Strategic customers trust Dropzone outcomes faster.
• Analysts spend less time validating repetitive investigations.
• Dropzone becomes stickier and more embedded in strategic customer environments.

Requirements:

• 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer.
• Strong understanding of SOC workflows, alert triage, and escalation paths.
• Technical acumen in scripting, development, APIs, and automation.