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What you'll bring:
- Years of experience in high-volume customer support or technical support roles.
- Exceptional written English with the ability to adjust tone and empathy.
- Proven problem-solving skills to de-escalate complex situations.
What you'll be doing:
- Evaluate AI-generated support replies for accuracy and brand voice consistency.
- Simulate realistic customer interactions to test AI handling of edge cases.
- Audit AI-generated FAQ articles and knowledge bases for technical correctness.
Key Technologies:
- Proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with Confluence, Notion, or Guru for internal knowledge management.
Why join Prolific:
- Influence the AI models of the future using your professional expertise.
- Enjoy competitive pay rates, flexible hours, and the ability to work from home.
- Join a platform that ethically sources human data for AI development.
Prolific
Prolific is building the world's largest pool of quality human data for AI development. They connect researchers with paid participants to gather diverse behavioral data, and are at the forefront of ethical AI data collection.