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What You'll Do:
- Provide post-enablement customer support and workflow execution for Cyara customer accounts.
- Offer platform guidance, configuration support, and adoption assistance to improve operational quality.
- Coordinate with cross-functional teams to manage issues, SLAs, and customer health signals.
What We're Looking For:
- Relevant experience in managed services, customer operations, or professional services.
- Strong customer engagement, problem-solving, and communication skills.
- Understanding of IT operations, SaaS applications, and post-enablement adoption workflows.
Why This Role:
- You'll help Cyara customers succeed after enablement by supporting daily platform usage.
- You'll work closely with the Principal Professional Services Consultant and cross-functional teams.
- You'll contribute to the growth of Cyara's Managed Services practice through repeatable workflows.
Cyara
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice, digital, messaging, and AI channels. The company has a global team committed to innovation and collaboration.