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Responsibilities:
- Configure and maintain CCaaS platforms across multiple client environments.
- Support IVR and call-routing activities as well as conversational AI maintenance.
- Build operational reports and dashboards for call volumes and metrics.
Requirements:
- At least 3 years in contact center operations or systems administration.
- Strong documentation and analytical skills.
- Experience with CCaaS platforms like NICE CXone or Genesys preferred.
Benefits:
- Fully remote work within the United States.
- 401(k), health, dental, and vision insurance.
- Opportunity to work with cutting-edge digital banking technology.
Partner Company
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.