Technical Success Specialist

Key Responsibilities:

• Act as the first point of contact for client inquiries, resolving technical issues and managing tickets.
• Coordinate with internal teams to address complex requests and ensure a flawless onboarding experience.
• Maintain expertise in BlackCloak’s platform and contribute to client education initiatives.

Qualifications:

• Approximately 2 years of experience in technical support, customer success, or IT help desk.
• Working knowledge of major operating systems (Windows, macOS, iOS, Android) and strong communication skills.
• Interest in cybersecurity and privacy is highly desirable.

Benefits:

• 100% remote work, comprehensive medical/dental/vision, and flexible vacation plan.
• 401(k) with employer match, company equity, and paid parental leave.
• Home office stipend and supportive team environment.