Information Technology Help Desk Technician

Accountabilities:

• Monitor the ticketing system and serve as the initial point of contact for technical support requests.
• Diagnose and resolve software, hardware, operating system, application, and network-related issues.
• Document, track, and monitor support requests and maintain knowledge-base articles.

Requirements:

• Demonstrated experience as a Help Desk Technician or similar role with strong proficiency in Windows 10/11 and Mac OS.
• Excellent communication skills and customer-oriented mindset with ability to prioritize and multitask.
• Must have a dedicated workspace and stable high-speed internet for remote work.

Benefits:

• Competitive salary of $60,000–$65,000 with comprehensive medical, dental, and vision coverage.
• Retirement 401(k) plan, flexible spending accounts, and disability protection.
• Fully remote position with paid time off and employee discount program.