Entry-Level IT Helpdesk Technician

What you'll do:

• Respond to assigned helpdesk tickets and provide solutions for reported customer problems.
• Identify, troubleshoot, and resolve hardware and software issues or escalate when needed.
• Use phone, chat, and inbound ticket queue to handle global employee IT requests.

What it takes to succeed:

• Excellent customer service skills and a collaborative attitude.
• Willingness to learn new technologies or working knowledge with Google Apps, Office 365, Active Directory, and Jira service desk.
• Ability to prioritize and address multiple tasks in a dynamic environment.

What you'll get:

• Competitive compensation range between $44,000 and $60,000 annually.
• Opportunity to work fully remote in the Eastern time zone of the United States.
• Restricted stock units and a comprehensive benefits package.