Service Desk Support Analyst

Key Responsibilities:

• Provide phone-based IT support for end users, troubleshooting Windows, macOS, and mobile device issues.
• Perform password resets, account unlocks, and support VPN, Microsoft 365, printers, and connectivity issues.
• Document incidents, troubleshoot steps, and escalate issues to appropriate support teams.

Qualifications:

• High school diploma/GED with four years of experience in Technical Support roles; associate or bachelor's degree substitutes.
• Knowledge of computer hardware, software, and mobile device components, along with Windows, macOS, and mobile operating systems.
• Skilled in diagnosing and resolving complex issues, prioritizing tickets, and communicating effectively with users and technical staff.

Benefits:

• Comprehensive benefits package including medical, dental, vision, and short/long-term disability insurance.
• 401(k) savings plan, accrued paid time off, employee recognition, and referral bonuses.
• Equal opportunity employer encouraging minority, female, protected veteran, and disabled applicants.