Source Job

• Respond to helpdesk tickets and resolve hardware/software issues for global employees.
• Monitor ticketing systems and communicate outages while following SLAs.
• Collaborate with the IT team and support technologies like Google Apps and Office 365.

Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.

• Provide advanced technical support across hardware, software, and network issues, serving as an escalation point for complex troubleshooting.
• Administer IT infrastructure including Okta, Google Workspace, and both macOS and Windows environments.
• Lead process improvements, create documentation, and guide junior team members to enhance overall IT efficiency.

Openly redefines the insurance experience by replacing complexity with clarity, offering tailored coverage for modern homeowners through independent agents. They are a remote-first company that values collaboration, communication, and work-life balance, bringing together diverse problem-solvers to challenge the status quo.

• Provide expert technical support and resolve customer inquiries via phone, chat, and email.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Continuously learn and improve product knowledge to deliver best-in-class service.

Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.

• Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
• Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
• Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.

PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.

• Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
• Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
• Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.

Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.

• Provide first-class technical support to users across the business, both in person and remotely.
• Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
• Manage support tickets, install and configure software, and assist with technology upgrades and projects.

Sony Music Entertainment is a global music company that discovers and develops artists. They have a large, diverse workforce and emphasize a supportive team environment with opportunities for professional growth.

• Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
• Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
• Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.

A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.

• Lead technical support initiatives and operational projects for advanced healthcare systems.
• Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
• Mentor team members and collaborate with cross-functional teams to resolve technical escalations.

Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.

• Perform remote client standards and alignment reviews to ensure compliance with company standards.
• Maintain and update client standards templates as technology or client environments change.
• Develop and maintain technical knowledge of assigned clients' environments and infrastructure.

Intelligent Technical Solutions is an IT services company that provides managed IT support and solutions. The company emphasizes continuous learning, client relationships, and technical excellence, fostering a culture of improvement and teamwork.

• Provide frontline technical support to Cloudskope customers via phone, email, and web.
• Own and manage the customer experience from problem identification to full resolution.
• Collaborate with subject matter experts and engineering teams to resolve complex issues.

Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.

• Provide remote support to CI customers and aid in user account management.
• Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
• Participate in remote chat service delivery and test software deployments.

Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.

• Provide world-class technical and non-technical support to customers via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues and releases.
• Develop positive customer relations and assist in updating technical documentation.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.

• Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
• Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
• Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.

Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Serve as the primary technical liaison for customers, ensuring successful adoption and optimization of security solutions.
• Provide advanced technical support and collaborate with product and engineering teams to resolve complex customer issues.
• Conduct technical account reviews, onboarding sessions, and training to drive customer success and product adoption.

The company is a cybersecurity firm that helps organizations maximize the value of advanced security solutions. It is a fast-growing, remote-first company with a culture centered on collaboration, growth, and employee empowerment.

• Provide L1 and L2 technical support across Windows and macOS for the EMEA region as part of a follow-the-sun global model.
• Manage corporate endpoints, identity platforms, and cloud infrastructure using tools like Intune, Jamf, Okta, AWS, and Azure.
• Build automation scripts, oversee device lifecycle, and collaborate with security teams on compliance and vulnerability management.

Zone is the ERP-native AI platform for financial operations for Oracle NetSuite, serving over 4,500 customers globally. It is a remote-first, globally distributed company focused on automation and real-time financial intelligence.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
• Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
• Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.

AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.

• Provide responsive and professional support to insurance agents and carriers via phone, email, and chat.
• Review and process policy documentation including applications, binders, and endorsements.
• Maintain accurate records in CRM systems and collaborate with internal teams for high-quality service.

The company provides commercial auto insurance support and services to a nationwide network of insurance professionals. They operate in a fast-paced remote environment and emphasize customer service and operational excellence.

• Provide expert guidance and implementation support for enterprise software solutions to optimize customer workflows.
• Configure, administer, and manage systems while building strong client relationships and driving measurable outcomes.
• Analyze business requirements, conduct system reviews, and recommend improvements aligned with best practices.

The company provides expert guidance, implementation support, and managed services to help customers optimize enterprise software solutions. The team fosters a collaborative culture focused on knowledge sharing, continuous improvement, and customer success.