Serve as a dedicated IT support technician managing high-volume tickets, meeting SLA targets, and handling intermediate-to-advanced troubleshooting across Mac OS and Windows.
Provision, configure, and maintain user laptops, workstations, and accounts; support client onboarding/offboarding and IT project deployments including MDM and network configurations.
Develop and maintain documentation, manage physical assets, and mentor junior team members while ensuring compliance with SOC2 and HIPAA.
We are on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client, and we are a growing company focused on bridging the gap between IT and people.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Administer Microsoft Intune, Jamf Pro, and Microsoft 365 services.
Troubleshoot Windows, macOS, and access issues with automation.
Perform root-cause analysis and maintain technical documentation.
Our client is a leader in cloud-based Software-as-a-Service (SaaS) solutions for managing real estate and facilities lifecycles. They serve hundreds of customers across over 140 countries, focusing on end-to-end lifecycle management.
Provide L1 and L2 technical support across Windows and macOS for the EMEA region as part of a follow-the-sun global model.
Manage corporate endpoints, identity platforms, and cloud infrastructure using tools like Intune, Jamf, Okta, AWS, and Azure.
Build automation scripts, oversee device lifecycle, and collaborate with security teams on compliance and vulnerability management.
Zone is the ERP-native AI platform for financial operations for Oracle NetSuite, serving over 4,500 customers globally. It is a remote-first, globally distributed company focused on automation and real-time financial intelligence.
Provide hands-on technical support for enterprise IT environments, focusing on cloud-based systems and endpoint management.
Troubleshoot and resolve issues with Microsoft Intune, Jamf Pro, Microsoft Entra ID, and Microsoft 365 services.
Develop PowerShell scripts and automation solutions to improve operational efficiency and reduce repetitive tasks.
The partner company provides enterprise IT support and manages modern cloud-first technology environments. The team values collaboration, automation, and security best practices in a remote setting.
Own day-to-day IT operations for a globally distributed remote-first organization, covering business applications, endpoints, and infrastructure.
Administer and continuously improve Microsoft 365, Entra ID, Intune, SharePoint, and Power Automate.
Manage IT vendors, technology spend, and ISO 27001:2022 compliance activities.
They are a globally distributed, remote-first deep-tech scale-up. They foster a welcoming, inclusive, and supportive culture with diverse colleagues across Europe and the US.
Design and implement end-to-end Microsoft Entra ID environments, including conditional access, hybrid identity, and identity federation for varied clients.
Own technical delivery independently, managing your time and communication within assigned engagements, with a target of 80% utilization.
Contribute to internal practice and knowledge-sharing efforts between projects, maintaining expertise in adjacent Microsoft security solutions.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. It is a rapidly growing, privately-held value added reseller with over 1,300 employees, and fosters a collaborative, enjoyable workplace atmosphere.
Design and implement identity architecture using Microsoft Entra ID, including Conditional Access, MFA, and identity governance.
Implement data security and compliance with Microsoft Purview, including sensitivity labels, DLP, and retention policies.
Configure Intune device compliance and support Defender XDR for endpoint, identity, and cloud app security.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. With over 1,200 employees and strategic partnerships with leading security vendors, the company fosters a collaborative culture driven by firmly-defined core values.
Provide escalated technical support for laptops, SaaS apps, and identity issues across the environment.
Handle IT onboarding and offboarding, device provisioning, and access management.
Drive automation and scripting projects to improve efficiency and consistency.
Blackpoint Cyber is a cybersecurity threat hunting, detection, and remediation company founded by former NSA cyber operations experts. The company is in hyper-growth mode with around 230 employees and a remote-first, small-team culture.
Provide advanced technical support across hardware, software, and network issues, serving as an escalation point for complex troubleshooting.
Administer IT infrastructure including Okta, Google Workspace, and both macOS and Windows environments.
Lead process improvements, create documentation, and guide junior team members to enhance overall IT efficiency.
Openly redefines the insurance experience by replacing complexity with clarity, offering tailored coverage for modern homeowners through independent agents. They are a remote-first company that values collaboration, communication, and work-life balance, bringing together diverse problem-solvers to challenge the status quo.
Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.
Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.
Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Provision new-hire accounts, equipment, and access so joiners are productive on day one.
Execute timely access revocation and account deactivation, deploying macOS and Windows laptops.
Administer and troubleshoot endpoint management and deliver Tier 1 and Tier 2 support through Jira Service Management.
Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure systems. The company has a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Provision and maintain cloud infrastructure including virtual servers, databases, and storage to support client environments.
Act as first responder for client issues via Salesforce and Azure DevOps, diagnosing and resolving cloud environment problems.
Build automations, monitor system health with SIEM and Datadog, and support security operations and compliance.
Softdocs is a leading enterprise SaaS company serving higher education, K12, and state/local government with its Etrieve ECM platform. With a 25-year history, we prioritize candor, collaboration, curiosity, grit, and inclusivity in a people-first culture with an average tenure over 5 years.
Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve through automation and process refinement.
Administer identity and access management, maintain device fleet health via MDM, and support SOC 2, ISO, and HIPAA compliance.
We help teams send automated communications using real-time behavioral data. Over 9,000 companies use our platform, and we operate as a fully remote, globally distributed team.
Provide technical support and manage client onboarding and account access for financial and eCommerce systems.
Collaborate with internal teams to improve IT processes, automation, and documentation.
Work independently with strong communication skills to ensure client satisfaction and efficiency.
LedgerGurus is a remote outsourced accounting company specializing in eCommerce accounting. The company is employee-focused, has won "Best Business to Work for in Utah" several times, and offers flexible scheduling and a supportive work environment.
Provide Tier 1 and Tier 2 technical support for Microsoft cloud environment and end-user systems.
Diagnose, maintain, and repair IT systems, including Microsoft 365, Azure, Exchange Online, and SharePoint.
Create technical documentation, support onboarding/offboarding, and mentor junior team members.
Strategic Growth Partners provides robust IT services to clients across multiple time zones, fostering a collaborative, innovative, and diverse work environment. The company is committed to hiring and retaining a diverse workforce and maintaining an inclusive environment.