Provide technical support and manage client onboarding and account access for financial and eCommerce systems.
Collaborate with internal teams to improve IT processes, automation, and documentation.
Work independently with strong communication skills to ensure client satisfaction and efficiency.
LedgerGurus is a remote outsourced accounting company specializing in eCommerce accounting. The company is employee-focused, has won "Best Business to Work for in Utah" several times, and offers flexible scheduling and a supportive work environment.
Perform remote client standards and alignment reviews to ensure compliance with company standards.
Maintain and update client standards templates as technology or client environments change.
Develop and maintain technical knowledge of assigned clients' environments and infrastructure.
Intelligent Technical Solutions is an IT services company that provides managed IT support and solutions. The company emphasizes continuous learning, client relationships, and technical excellence, fostering a culture of improvement and teamwork.
Ensures stable operation of in-house computer software systems and network connections, including planning, developing, installing, configuring, maintaining, and optimizing all network software and communication links.
organizes and directs configuration and operation of information management systems, analyzes end user software and connectivity issues, and conducts capacity and performance analysis.
Directs the work of other system administrators and provides remote maintenance support to operational systems at multiple locations.
Horizon Industries Limited is a dynamic IT and Management Consulting firm based in the Washington, DC area, providing full-cycle IT consulting and Management support in both private and public sectors. Founded in 1996, the company prides itself on a diverse, employee- and family-centric culture and supports employees with training and certification in the latest technologies.
Provide departmental leadership and manage the Client Relations staff to ensure client satisfaction.
Oversee client accounts, monitor training, and serve as point of contact for escalated issues.
Track trends, conduct performance reviews, and maintain departmental policies and procedures.
LoanCare is a leading national provider of full-service mortgage subservicing, serving banks, credit unions, and investors. Backed by Fortune 500 company Fidelity National Financial, they subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Support routine LMS builds, updates, and configurations using documented templates and SOPs.
Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
Cogstate advances the science of brain health by providing digital cognitive assessments for clinical trials, healthcare, and research. The global team of experts spans psychology, data science, operations, and technology, working in over 150 countries and supporting more than 2,000 clinical trials with a patient-first mindset.
Analyze complex system requirements and create technical documentation such as flowcharts and specifications.
Design, implement, and maintain software applications while coordinating deployment and support activities.
Collaborate with teams to define solutions, perform testing, and improve system reliability and performance.
The company specializes in healthcare technology solutions that improve operations and service delivery. It offers a remote work culture with a focus on innovation and collaboration.
Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Provide functional expertise in Workday HCM with deep knowledge of U.S. Benefits configuration and implementation.
Lead or support deployment activities including requirements gathering, solution design, configuration, testing, and knowledge transfer.
Mentor consultants, share product expertise, and maintain client relationships to ensure successful project delivery.
The partner company is a technology consulting organization that delivers Workday solutions to optimize human capital management. They foster a culture of continuous learning, knowledge sharing, and career development, with a focus on client success.
Maintain and support eDiscovery applications and infrastructure to ensure secure and reliable operations.
Troubleshoot complex technical issues, perform root cause analysis, and collaborate with internal teams and customers.
Monitor performance, implement upgrades, and create documentation to improve long-term platform reliability.
The partner company provides eDiscovery platforms and applications for critical data management. The team is focused on infrastructure support and customer success in a global environment.
Monitor software licensing support channels and respond to user requests promptly.
Process service requests while ensuring accurate documentation of user and product information.
Assist end users with software licensing requirements and coordinate with vendors for resolution.
Our partner is a technology-focused company that provides software asset management solutions to support critical missions. They operate with a collaborative culture and offer professional growth opportunities in a remote environment.
Administer and optimize HubSpot CRM to support sales and marketing teams.
Ensure data integrity, manage workflows, and build dashboards for performance insights.
Collaborate with stakeholders to improve CRM adoption and streamline processes.
Our partner company relies on HubSpot CRM to drive sales and marketing operations. They foster a collaborative remote culture and support employee growth.
Act as primary liaison between operational stakeholders and technical teams to translate business needs into technical solutions.
Lead requirements gathering, process documentation, and business rule development to improve automation and efficiency.
Support data integration, project management, and modernization initiatives within a large-scale healthcare operations environment.
The company is a partner organization focused on healthcare operations modernization and business transformation. They work with public-sector programs and employ multidisciplinary teams to drive innovation.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Support global benefits operations by analyzing client needs and delivering accurate, compliant solutions.
Manage client accounts, respond to inquiries, and maintain KPIs to ensure high-quality service.
Collaborate with international teams to improve processes and communicate complex benefits information.
The company provides global benefits administration services to clients, focusing on analytical expertise and operational excellence. It fosters a supportive and inclusive culture with opportunities for professional development and collaboration.
Provide technical support across Windows, macOS, and Linux environments.
Install, configure, and maintain workstations, software, and IT equipment.
Manage and prioritize technical requests through ticketing systems such as Jira.
The company is a partner organization seeking a System Administrator to support its global workforce. It offers a fully remote work environment with a collaborative and respectful international team culture.
Join Xplor Pay as an Implementation Specialist to help new customers get optimally set up on their platforms.
Coordinate internally across teams to provide customers with a single point of contact during onboarding.
Act as a trusted advisor, guiding merchants through the implementation and adoption of the full product suite.
Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. With over 130,000 businesses in 72+ countries and backed by major investors, the company fosters a culture of teamwork, transparency, and ownership.
Provision and maintain cloud infrastructure including virtual servers, databases, and storage to support client environments.
Act as first responder for client issues via Salesforce and Azure DevOps, diagnosing and resolving cloud environment problems.
Build automations, monitor system health with SIEM and Datadog, and support security operations and compliance.
Softdocs is a leading enterprise SaaS company serving higher education, K12, and state/local government with its Etrieve ECM platform. With a 25-year history, we prioritize candor, collaboration, curiosity, grit, and inclusivity in a people-first culture with an average tenure over 5 years.
Design, implement, and maintain Red Hat Satellite environments for enterprise-scale infrastructure.
Develop automation tools and scripts to improve system administration efficiency.
Provide knowledge transfer and technical guidance to support teams.
This company provides IT consulting services specializing in Red Hat and Linux infrastructure. They foster a supportive culture focused on integrity, professionalism, and long-term success.