Software Licensing Help Desk Specialist

About the Role:

• This role supports critical software asset management operations within a technology-focused environment.
• You will help users navigate software licensing requests and resolve service issues.
• You will collaborate with end users and internal teams to manage licensing workflows.

Accountabilities:

• Monitor software licensing support channels and respond to incoming requests.
• Process service requests and ensure accurate documentation of user and machine information.
• Coordinate with vendors and internal teams to obtain required licensing information.

Requirements:

• 1-5 years of experience in software licensing or IT help desk support.
• Bachelor's degree required and eligibility for Public Trust Clearance.
• Strong attention to detail and excellent communication skills.

Benefits:

• Full-time remote work opportunity.
• Professional growth opportunities within IT support.
• Competitive compensation package based on experience.