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Responsibilities:
- Monitor the software licensing mailbox and respond to all requests.
- Process service requests in a manner in accordance with set performance standards and document all applicable user, machine, and product information.
- Work with end users to communicate USCIS software standards; create or assist in creating software and asset management/change management requests.
Qualifications:
- 1-5 years experience providing end user support in a software licensing environment.
- Bachelor's degree.
- Eligibility for Public Trust Clearance and US Citizenship.
About Empower AI:
- Empower AI is AI for government, giving federal agency leaders tools to elevate workforce potential.
- Headquartered in Reston, Va., with three decades of experience solving complex challenges in Health, Defense, and Civilian missions.
- Recognized as a 2024 Military Friendly Employer, committed to hiring and supporting active-duty and veteran employees.
Empower AI
Empower AI provides AI solutions for federal government agencies, helping them enhance workforce productivity and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.