Maintain and update licensing records in agency systems, ensuring compliance with state regulations.
Review license applications, resolve discrepancies, and prepare reports on licensing activity and compliance metrics.
Respond to inquiries via email, phone, and service tickets regarding licensing requirements and application status.
Ryan Specialty provides innovative solutions for insurance brokers, agents, and carriers. It has been recognized as a multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, offering a comprehensive benefits package and a collaborative culture.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Support end-to-end Software Asset Management (SAM) activities, tracking software usage and ensuring license compliance.
Administer and update the SAM tool and licensing database, maintaining accurate records of entitlements and contracts.
Analyze software requests and usage patterns, identifying compliance risks and cost-saving opportunities.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline the hiring process and ensure fair evaluation of applicants.
Provide technical assistance to computer users by resolving hardware, software, and network issues via phone, email, and chat.
Process and manage trouble tickets, ensuring detailed documentation and timely resolution of incidents.
Coordinate with other teams to solve enterprise-level problems and maintain audit trails for all reported issues.
Empower AI provides AI solutions for federal government agencies, helping them transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.
Provide Tier 1 & 2 support for macOS and Windows laptops, including hardware and software troubleshooting.
Use Jamf Pro and Workspace One to manage, configure, and secure devices; assist with Google Workspace tools.
Collaborate with U.S.-based IT and Security teams; participate in onboarding, offboarding, and documentation tasks.
GoGuardian provides award-winning K-12 learning solutions to promote effective teaching and student safety. The company is a mission-driven remote team with diverse employees focused on outcomes and continuous improvement.
Coordinate personnel security clearance processing for new hires and current employees on Federal contracts.
Guide employees through security processes, communicate requirements, and track progress from entry to exit.
Ensure clearance packages are accurate and complete, supporting offboarding and collecting credentials as needed.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, the company has over 300 employees nationwide and fosters a culture of quality and continuous improvement.
Develop and maintain Application Program Interfaces (APIs) and customize user interfaces for USCG information systems.
Conduct operational and user acceptance testing, gather user feedback, and prioritize product roadmap features.
Provide Tier 3 support Monday through Friday, investigating and resolving code-level issues via the USCG ticketing system.
By Light Professional IT Services LLC supports defense, civilian, and commercial IT customers worldwide, preparing warfighters and federal agencies with technology systems. Headquartered in McLean, VA, the company, including its CESI division, is a premier provider of modeling and simulation training solutions.
Provide Tier 1 and Tier 2 support for user access issues related to IAM, security policies, and cloud authentication systems.
Coordinate help desk workflows using ITSM platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
Submit Help Desk Performance & Support Metrics Reports detailing ticket resolution rates, user support trends, and SLA adherence.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry, founded in 1989. They deliver tailored solutions and trusted results to enable national security missions worldwide.
Design, develop, integrate, test, and field applications and cloud computing resources for USCG TDL.
Develop and maintain APIs and customize user interfaces, gather feedback, and prioritize features.
Conduct testing, report performance metrics, and provide Tier 3 support for escalated issues.
Cole Engineering Services (CESI), a By Light company, is a premier provider of modeling and simulation training solutions to the Federal Government and industry. The company has supported defense, civilian, and commercial IT customers since 2004 and is committed to inclusion and equal employment opportunity.
Provide quality customer service and monitor compliance mailbox for client requests.
Prepare written responses to security inquiries and handle due diligence questionnaires.
Support audit activities and coordinate with departments on policy development and remediation.
TierPoint provides information security and compliance solutions. The company fosters a collaborative, team-oriented culture with a focus on confidentiality and accuracy.
Serve as the first line of defense for internal IT operations, providing helpdesk support and managing user lifecycle workflows in a remote-first environment.
Oversee hardware asset tracking, software licensing audits, and coordinate remote device logistics for a growing global workforce.
Support strategic IT initiatives including SSO expansion, identity management automation, and SOC 2 compliance mapping.
Truelogic is a leading provider of nearshore staff augmentation services, delivering technology solutions to companies of all sizes. With a team of over 600 skilled tech professionals based in Latin America, they drive digital disruption by partnering with U.S. companies on impactful projects.
Focus on compliance matters related to in-house IT systems and processes, including creating and updating internal documents.
Generate IT documentation for internal and external audits, and participate in interviews during those audits.
Provide answers to IT questions from sponsors and during client and vendor agreement reviews, and follow up on audit findings.
PSI is a global company founded in 1995 that focuses on medical science, bringing new medicines to those in need. They bring together more than 3,000 driven, dedicated, and passionate individuals who work on the frontline of medical science.
Develop software across the Mission Solutions portfolio using modern AI tools.
Work alongside a senior Solutions Architect to take ownership of features.
Support field and integration activities with up to 25% travel.
Ultra Intelligence & Communications specializes in application-engineered bespoke solutions for mission-critical systems in defense, security, and detection markets. The company employs over 4,500 employees globally and emphasizes a collaborative, employee-focused culture.
Serve as the dedicated licensing concierge for high-value accounts, building deep relationships and responding with urgency.
Advise on Microsoft 365 and Azure licensing structures balancing cost, compliance, and growth.
Partner with Account Executives on deals, coach internal teams on licensing, and resolve licensing tickets with incomplete information.
Agile IT is a Microsoft AOS-G partner and Cyber AB Registered Practitioner Organization built for the Defense Industrial Base, helping defense contractors meet CMMC compliance in Microsoft cloud environments. They are in a high-growth phase and stacking the team to match, operating with RISE values: Reliability, Integrity, Stewardship, and Excellence.
Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
Strives for first call resolution and rapid response to outages, collaborating with team and customers.
NWN is a leading AI-powered technology solutions provider for North America's public and private organizations. The company has a high-performance team of over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognition as a 'Best Place to Work'.
Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Hunt and secure net-new agency logos across the US Federal landscape to expand market share.
Build and maintain a self-sourced 4x qualified pipeline through aggressive cold outreach and strategic prospecting.
Deliver compelling presentations to government stakeholders, positioning Sonatype's DevSecOps and SBOM solutions as the new standard.
Sonatype is the software supply chain security company, providing end-to-end security solutions and managing the leading open source dependency platform. With over 2,000 organizations including 70% of the Fortune 100 and 15 million developers relying on their expertise, they are software pioneers committed to building faster, safer software.
Act as a central coordination point for vendor, client, insurance, and security compliance, ensuring data accuracy and regulatory alignment.
Manage onboarding workflows, including vendor submissions, client data collection, and system updates in SharePoint and internal platforms.
Prepare insurance certificates, clearance docs, and support the Security Clearances team with compliance documentation.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. The partner company is a dynamic consulting environment with a collaborative, process-driven culture, where you'll work across finance, safety, IT, and risk functions.