Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Lead and develop a team of 12–14 licensed Customer Service Agents to achieve performance goals.
Drive customer service performance by monitoring metrics, identifying trends, and implementing improvement plans.
Resolve complex customer escalations while modeling exceptional service and professionalism.
Kin makes homeowners insurance simpler and more affordable using data and technology. Founded in 2016, it is a remote-first employer with over 35 states and has earned recognition as a Great Places to Work Certified company.
Lead and grow the Product Support team, setting SLAs, performance goals, and ticket-handling standards.
Own and optimize the Zendesk instance, including macros, triggers, and automations to scale support.
Serve as the connective tissue between Support, Customer Success, Product, and Engineering for bugs, incidents, and trends.
Ellevation provides technology solutions that help educators and multilingual learners succeed. They are a growing, mission-driven company that values empathy, systems thinking, and building a diverse and inclusive team.
Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.
EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.
Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.
Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.
Kobie is a loyalty solutions partner for top global brands, focused on building emotional connections with consumers. Named a Top Workplace in the USA, they foster a collaborative, growth-focused culture and support a diverse, inclusive team.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.
Act as the primary interface for customers during high-visibility incidents, translating technical hurdles into clear business communications.
Lead cross-functional escalation initiatives, managing project timelines, dependencies, and deliverables to high-quality standards.
Mentor your team on advanced strategic thinking, moving them from tactical troubleshooting to proactive risk assessment and executive-level reporting.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection, global inclusion, and diverse experiences.
Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.
Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.
Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.
Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.
Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.
Lead a production-focused pod of Operations Analysts and Credentialing Specialists, owning day-to-day credentialing operations.
Drive team performance by monitoring speed, quality, and efficiency metrics, ensuring SLAs are consistently met.
Coach, mentor, and train team members, conducting daily standups and weekly performance reviews.
CertifyOS builds the data infrastructure for modern healthcare, automating provider licensing, credentialing, and network monitoring. It is backed by leading investors and values authenticity, accountability, collaboration, results, and openness to feedback.