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Role Overview:
- Lead a team of 13–15 Fraud Associates in a remote, fast-paced financial services environment.
- Protect cardholders by reducing fraud and improving operational performance.
- Help shape coaching practices, escalation processes, and workflows.
Responsibilities:
- Coach and develop team members through one-on-ones and performance reviews.
- Analyze dashboards and trends to drive efficiency, accuracy, and turnaround.
- Act as escalation point for complex or sensitive fraud cases.
Requirements:
- 3+ years leading customer operations, risk, or fraud teams.
- Strong data interpretation, communication, and organizational skills.
- Ability to travel 4–6 times per year for onsite meetings.
Partner Company
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.