Source Job

US

  • Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
  • Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
  • Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.

Team Leadership Risk Management Data Analysis Communication

9 jobs similar to Senior Operations Lead, Fraud US Operations

Jobs ranked by similarity.

$95,370–$132,000/yr
US

  • Lead and develop a team of Fraud Analysts, setting investigation standards and performance expectations.
  • Establish fraud classification and labeling infrastructure and build investigation playbooks.
  • Own fraud intelligence reporting and partner with cross-functional teams on detection controls.

Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and 1.8M+ travelers. They are recognized as one of Fast Company's Best Workplaces for Innovators and Built In's Best Places to Work, with a culture of exponential growth and high-caliber colleagues.

US

  • Provides end-to-end operational leadership for the fraud lifecycle, integrating alert operations, investigations, and intelligence.
  • Owns the management rhythm for alert volumes, queue health, SLA performance, and operational risk response.
  • Directs a management team of fraud alert operations and investigations managers, ensuring clear ownership and effective handoffs.

Pathward is a financial empowerment company that partners with innovators to increase financial availability and promote economic mobility. They are a team of problem solvers and innovators who celebrate diversity and embrace a humble, hungry, and smart approach to success.

  • Manage and oversee fraud alert review, triage, and disposition (Level 1) and fraud case investigation, escalation, and resolution (Level 2).
  • Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls.
  • Partner with cross-functional teams to enhance fraud detection strategies, rules, and controls.

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.

Global Unlimited PTO

  • Execute operational risk and fraud review workflows across financial products, including identity verification and account risk handling.
  • Perform manual investigations into suspicious behavior, application fraud, and account misuse.
  • Monitor fraud, KYC, and operational dashboards to identify trends and emerging threats.

Super.com is a fintech company that helps maximize lives by offering financial products and travel services. It is a fast-paced, high-growth tech company that values career progression and employee well-being.

India

  • Provide strategic leadership for fraud investigations and financial crime prevention across India.
  • Oversee large-scale investigative operations, workforce planning, and governance.
  • Collaborate with executive leadership and cross-functional teams to strengthen fraud controls.

The company is a financial services organization specializing in fraud prevention and risk management. The culture emphasizes integrity, accountability, and operational excellence, though specific company size is not provided.

US

  • Review and triage fraud alerts and monitoring reports to detect unusual activity across multiple product types.
  • Conduct end-to-end fraud case investigations, analyzing account, transaction, and relationship data.
  • Execute card actions and document findings for regulatory, audit, and quality-assurance review.

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger.

Global

  • Lead and build the Cape Town office, acting as the primary liaison between local operations and global leadership.
  • Oversee product and digital operations, customer lifecycle, and data-driven performance monitoring.
  • Manage payments, fraud, and risk operations while ensuring alignment with company strategy.

Trivelta provides AI-native software infrastructure for sportsbook and gaming companies, enabling operators to deliver world-class product experiences. With a global team across Boston, Barcelona, Monterrey, and Indore, they are expanding to Cape Town, fostering a culture of innovation and collaboration.

US 2w PTO

  • Leads the Fraud Investigations department, developing policies to prevent fraud and recover losses.
  • Collaborates with law enforcement, business partners, and regulatory agencies to ensure compliance.
  • Stays updated on emerging fraud trends and implements mitigation strategies to protect members.

Peak Credit Union is a financial institution dedicated to serving its members with a range of banking products and services. The company fosters a supportive culture with comprehensive benefits and opportunities for professional growth.

Pakistan

  • Resolve complex card holder inquiries regarding fraud concerns.
  • Manage case inventory, incoming calls, and emails within SLA.
  • Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.

We empower the people who run physical operations with tools to make their work safer, more productive, and more profitable. We serve nearly 100,000 customers across a wide range of industries and are a Forbes Cloud 100 company.