Manage and oversee fraud alert review, triage, and disposition (Level 1) and fraud case investigation, escalation, and resolution (Level 2).
Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls.
Partner with cross-functional teams to enhance fraud detection strategies, rules, and controls.
Provides end-to-end operational leadership for the fraud lifecycle, integrating alert operations, investigations, and intelligence.
Owns the management rhythm for alert volumes, queue health, SLA performance, and operational risk response.
Directs a management team of fraud alert operations and investigations managers, ensuring clear ownership and effective handoffs.
Pathward is a financial empowerment company that partners with innovators to increase financial availability and promote economic mobility. They are a team of problem solvers and innovators who celebrate diversity and embrace a humble, hungry, and smart approach to success.
Review and triage fraud alerts and monitoring reports to detect unusual activity across multiple product types.
Conduct end-to-end fraud case investigations, analyzing account, transaction, and relationship data.
Execute card actions and document findings for regulatory, audit, and quality-assurance review.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger.
Manage case inventory, incoming calls, and emails within SLA.
Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
We empower the people who run physical operations with tools to make their work safer, more productive, and more profitable. We serve nearly 100,000 customers across a wide range of industries and are a Forbes Cloud 100 company.
Lead and develop a team of Fraud Analysts, setting investigation standards and performance expectations.
Establish fraud classification and labeling infrastructure and build investigation playbooks.
Own fraud intelligence reporting and partner with cross-functional teams on detection controls.
Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and 1.8M+ travelers. They are recognized as one of Fast Company's Best Workplaces for Innovators and Built In's Best Places to Work, with a culture of exponential growth and high-caliber colleagues.
Execute operational risk and fraud review workflows across financial products, including identity verification and account risk handling.
Perform manual investigations into suspicious behavior, application fraud, and account misuse.
Monitor fraud, KYC, and operational dashboards to identify trends and emerging threats.
Super.com is a fintech company that helps maximize lives by offering financial products and travel services. It is a fast-paced, high-growth tech company that values career progression and employee well-being.
Lead and develop a group of people leaders and ICs across multiple fraud operations teams, focusing on performance management and career growth.
Define and execute an operational strategy to improve efficiency, quality, and compliance, driving measurable impact.
Foster cross-functional alignment and serve as the escalation point for complex issues, ensuring robust incident resolution.
Affirm is a fintech company that reinvents credit with buy now, pay later solutions, offering consumers flexibility without hidden fees. The company is remote-first and focuses on operational excellence, high performance, and a culture of belonging.
Lead the transformation of the Fraud Intelligence Team into a high-impact function through operational improvements and scalable processes.
Design talent development programs and performance metrics to build future leaders and increase fraud prevention impact.
Serve as a strategic partner across Product, R&D, and Analytics to turn fraud insights into actionable business outcomes.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. The company has hundreds of employees, is backed by top investors like Andreessen Horowitz, and has been recognized as a Forbes Fintech 50 company.
Leads the Fraud Investigations department, developing policies to prevent fraud and recover losses.
Collaborates with law enforcement, business partners, and regulatory agencies to ensure compliance.
Stays updated on emerging fraud trends and implements mitigation strategies to protect members.
Peak Credit Union is a financial institution dedicated to serving its members with a range of banking products and services. The company fosters a supportive culture with comprehensive benefits and opportunities for professional growth.
Communicating with other banks, law enforcement, and CIFAS to prevent and investigate fraud.
Investigating fraud claims, making decisions to uphold or decline claims, and taking necessary actions like account closure.
Providing support and advice to fraud victims to help them protect themselves and resume safe account usage.
Our mission is to earn and keep customers' trust, support safe growth, and contribute to building a safer society. We are a digital bank with a diverse and collaborative culture focused on fighting financial crime and protecting our customers.
Identify and analyze fraud incidents and trends using internal and external data to pinpoint anomalies.
Drive improvements in key risk indicators and enhance fraud detection controls.
Serve as a 2nd Line challenger and collaborate with stakeholders to mitigate risks.
Finom is a European tech startup headquartered in Amsterdam that develops an all-in-one financial B2B platform integrating banking, accounting, and invoicing. The company has raised over $346 million in funding and nurtures an innovative, start-up culture.
Investigate and resolve fraud cases, communicating with other banks, law enforcement, and CIFAS to protect customers and prevent losses.
Provide empathetic after-care to fraud victims, offering advice and securing accounts while making independent decisions on claims.
Work proactively to prevent active fraud attempts by reviewing flagged transactions and collaborating with the team to block suspicious activity.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products from personal accounts to credit cards. With over 10 years in the UK, they have a growing team and a culture focused on innovation, customer service, and financial education.
Directly supervise analysts performing SAM alert review, triage, and disposition.
Manage operational performance, SLAs, and quality standards for alert monitoring.
Partner with compliance, technology, and analytics teams to enhance AML compliance programs.
Pathward is a financial empowerment company committed to creating financial inclusion for all by removing barriers to financial access. They are a team of problem solvers and innovators that celebrates diversity and promotes a humble, hungry, smart culture.
Own and execute company reviews, payroll monitoring, and related processes with precision and clear communication.
Analyze data to spot and act on emerging risk signals for companies and payrolls.
Mitigate fraud incidents, document insights, and drive resolutions with cross-functional teams.
Check is rebuilding payroll infrastructure by powering businesses that offer payroll services. The company is a distributed team across the US that values creative problem-solving, simplicity, and breaking conventional role boundaries.
Analyze fraud trends and risk signals to identify emerging threats and control gaps.
Design, tune, and evaluate fraud rules and detection strategies.
Partner with cross-functional teams to implement controls and improve outcomes.
Wave helps small businesses thrive so the heart of our communities beats stronger. They work in an environment buzzing with creative energy and inspiration, valuing diversity and inclusion.
Investigate and close fraud cases across card fraud, application fraud, and travel marketplace disputes.
Triage Early Fraud Warning alerts and manage card disputes and chargebacks through full lifecycle.
Document cases to SAR filing standard and identify cross-case patterns.
Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and 1.8M+ travelers. The fastest-growing company in travel tech, Engine has been recognized as a top workplace for innovators and best places to work.
Lead and oversee Suspicious Activity Monitoring (SAM) case investigations, ensuring BSA/AML regulatory compliance.
Manage operational performance, including case volumes, aging, quality, and regulatory responsiveness.
Partner with senior leadership to develop strategies that enhance the Financial Crime Compliance program.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. The company is a diverse team of problem solvers and innovators, operating as a hybrid remote-office organization with onsite locations across the US.
Delivering assurance reviews across key fraud regulations, processes, and controls to manage risks effectively.
Providing clear, actionable feedback that strengthens the control environment and supports fair customer outcomes.
Producing high-quality, data-led reports and recommendations for stakeholders across the business.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. It has a strong customer focus and a culture of innovation and inclusion, with a long history of creating magical customer experiences.
Detect and investigate potentially fraudulent accounts, analyzing transaction reports for anomalies.
Process KYC profiles and conduct Enhanced Due Diligence (EDD) reviews for high-risk customers.
Maintain accurate case records and communicate investigation outcomes to colleagues.
Our partner, a digital platform company, seeks a Risk Operations Specialist in Brazil. The company focuses on protecting users and transactions from fraudulent activity. This role is part of a fast-paced, fully remote team dedicated to accountability and continuous improvement.
You identify systemic patterns in suspicious customer and merchant behavior and conduct investigations.
You review and evaluate new merchant partners during onboarding to ensure proper licensing and alignment.
You manage inbound fraud claims and perform ad hoc research into uncommon scenarios.
We offer flexible lease-to-own financing to non-prime consumers, helping them pay for big purchases over time. Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers.
Execute the weekly QC sample across BSA/AML alerts, cases, and sanctions dispositions.
Classify findings using the error taxonomy and provide objective feedback.
Maintain independence with read-only review and support audit and examination requests.
Pathward is a financial empowerment company that works with innovators to increase financial availability and choice. The company fosters a culture of humility, hunger, and smartness, celebrating diverse perspectives among its team members.