New Fraud Investigator, Overnight Team

About the Role:

• You'll join the Financial Crime & Fraud Team, working overnight to protect customers and the bank from fraud.
• This role spans three pillars: Pursue (interbank communication), Protect (victim support), and Prevent (intervention on active scams).

What You'll Do:

• Communicate with other banks, CIFAS, and law enforcement to identify fraudsters and recover funds.
• Investigate unauthorised and authorised fraud cases, including card and payment fraud, and account takeover attempts.
• Make outbound calls to prevent customers from falling victim to scams, and decide on claim outcomes.

What We're Looking For:

• Excellent English communication skills (written and verbal) and previous fraud or banking experience.
• Strong investigative, problem-solving, and decision-making abilities with a persuasive and empathetic approach.
• Ability to work independently and collaboratively, meeting deadlines while upholding Monzo's values.

What's in it for You:

• A base salary of £27,700 - £33,600 plus an annual evening allowance of up to £5,006.
• A £1,000 learning budget each year for books, training, and conferences.
• A fully remote setup with a MacBook and support for your home office.