Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Provide world-class support via phone, chat, and email, resolving customer issues with empathy and ownership.
Manage end-to-end case resolution, ensuring customers feel supported every step of the way.
Consistently meet performance targets across KPIs such as resolution rate, quality, and handling time.
Wise is a global technology company building the best way to move and manage money. As a diverse and inclusive team, we are committed to our mission of money without borders.
Oversee day-to-day live chat support operations, ensuring seamless customer experience and efficient team performance.
Manage workforce scheduling, real-time queue operations, quality assurance, coaching, reporting, and process improvement.
Lead and mentor a team of 10+ chat agents, fostering a collaborative and inclusive environment.
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, headquartered in Toronto. As a three-time winner of Canada's Top 100 Best Workplaces and one of Canada's fastest-growing companies, we foster a fun culture and are committed to 'Goodness,' integrity, respect, empowerment, and sustainability.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Lead and develop a team of seven Data Specialists, coaching them on customer-facing skills and ensuring high-quality data delivery for enterprise clients.
Own strategic initiatives to improve team efficiency, including integrating AI into workflows, and drive day-to-day operations and capacity management.
Foster cross-functional collaboration with Sustainability Advisory, Customer Success, and Project Management while building an inclusive culture in the Mexico City office.
Watershed is the enterprise sustainability platform for companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens. They are a mission-oriented startup with a growing team across offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, and remote team members across the US and Europe.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.
Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.
Lead and manage Trust Wallet's customer support team, including team performance, coaching, hiring, and development.
Own day-to-day support operations across AI and human channels and ensure high-quality, timely resolution of user issues.
Handle complex or escalated support cases, especially those involving technical product issues.
Trust Wallet is a leading non-custodial cryptocurrency wallet trusted by over 200 million users globally to securely manage digital assets. They foster a diverse, global team with a flat structure and emphasize learning and growth.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Lead and develop the Enterprise Support team, owning service delivery and driving operational excellence for a strategic client.
Oversee technical engagement, governance, and risk management, ensuring platform stability and long-term client trust.
Drive AI and automation adoption to improve support efficiency and scalability, while collaborating with cross-functional teams.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They are a partner company that manages applications and next steps for this role, offering an inclusive and collaborative working environment.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Map end-to-end journeys, identify operational bottlenecks, and propose improvements and automations across squads and partner areas.
Act as a bridge between product squads and operational fronts, ensuring alignment and clarity of roles.
Track quality, SLA, and performance KPIs to support decision-making and evaluate delivery impacts.
Neon is a fintech that transforms the financial lives of thousands of Brazilians, believing the sky is the limit. With a fast-paced, collaborative culture and diverse teams, it values innovation and technology, creating an inclusive environment for all.
Lead executive interviews and workshops to uncover root-cause business problems and define project vision.
Translate business needs into structured requirements for AI, data, and automation solutions.
Manage stakeholder relationships and ensure technology investments deliver measurable business outcomes.
The partner company is a consulting firm that helps enterprises leverage AI, data, and automation for digital transformation. They offer a remote-first work environment with a culture of ownership, strategic thinking, and collaboration.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Own leadership of Merchant Support and Technical Support teams, including coaching, development, and performance management.
Drive key metrics like app store ratings, review velocity, and net retention through scalable support systems.
Build and manage a conversational quality-assurance system using AI tooling to ensure 5-star support.
Smile.io is the world's largest loyalty platform that provides reward programs for scaling ecommerce brands. The company is remote-first, built on trust, ownership, and continuous improvement, with over 100,000 brands using their platform.
Coordinate internal workflows and track key action items, SLAs, and deadlines for partner-related initiatives.
Collect updates and metrics from stakeholders, organize inputs into clear summaries, and maintain accurate records in partner systems.
Draft internal briefs, support meetings, and help operationalize new ideas while tracking timelines and deliverables.
Provectus is a Premier AWS partner and Anthropic Strategic Partner at the forefront of applied AI, helping enterprises turn Claude and their data into measurable business outcomes. It is a remote-first company with a collaborative culture and a focus on innovation, curiosity, and learning.
Lead a team of Research Advisors, ensuring high utilization and delivering exceptional client service.
Manage and mentor team members on project delivery, retention, and growth.
Track team metrics like utilization and CSAT, and participate in hiring interviews.
Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech to understand users deeply. They are a recognized leader with a diverse, inclusive team that prioritizes learning and sharing.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."