Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.
We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Build and own Moxie's entire customer support organization end-to-end, including AI-powered self-service and a new frontline team.
Design the escalation lattice and own Tier 2 SLA accountability across cross-functional teams.
Set the multi-year vision for a support org that is competitive with peers, focusing on metrics like CSAT, deflection rate, and response time.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They have grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.
Own net retention and top-account health for our top merchants, including saves and expansion.
Build the key-accounts motion: segmentation, engagement cadences, risk detection, and save playbooks.
Act as a player/builder/peer-coach, carrying relationships, shaping strategy, and raising the commercial ceiling of the team.
Smile.io is the world's largest loyalty platform, providing reward programs for ecommerce brands. With over 100,000 brands and 500 million customers, it is a remote-first company built on trust, ownership, and continuous improvement.
Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits.
Applies timely performance management standards and processes.
Fosters a positive work environment and consistently supports continuous learning.
PointClickCare is a leading health tech company that empowers healthcare providers to deliver exceptional care through a cloud-based platform. As a founder-led, privately held organization, it serves over 30,000 provider organizations and is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Own day-to-day performance and optimization of the Shopify Plus storefront, including conversion rate optimization, merchandising, and product pages.
Manage email and SMS capture, digital asset management, SEO, analytics, and reporting to support launch and scaling.
Translate data into clear recommendations for leadership and external partners, ensuring a polished experience for high-value purchases.
Our client is a growing fine jewelry brand preparing to launch a premium direct-to-consumer e-commerce experience, offering fine jewelry crafted in solid gold with natural and lab-grown diamonds. The company is seeking an experienced e-commerce professional to take ownership of the storefront, conversion performance, merchandising, digital assets, and e-commerce analytics as the business prepares for launch and long-term growth.
Own and optimize the Shopify e-commerce ecosystem, ensuring reliable platform operations.
Lead a team of five across UX, copywriting, development, and e-commerce operations.
Drive cross-functional launches, workflows, and process improvements.
The company is a fast-growing direct-to-consumer e-commerce brand operating a Shopify-driven ecosystem. It fosters a high-growth, performance-oriented culture with significant ownership and accountability.
Lead and manage Tier 1 and Tier 2 support teams to ensure timely issue resolution.
Champion an AI-first support culture by driving adoption of AI-powered tools for faster, higher-quality customer support.
Monitor support metrics, provide mentorship, and collaborate cross-functionally to drive continuous improvement.
Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through innovative apps. We are a global, collaborative team focused on empowering eCommerce brands to accelerate growth, with a culture built on creativity and transformation.
Own technical architecture, development, and optimization of Shopify and web platforms across multiple brands.
Lead Shopify development, integrations, and automation while ensuring platform scalability, security, and performance.
Mentor engineers, communicate with stakeholders, and drive innovation including AI-assisted development.
Valerie Group owns and operates multiple ecommerce brands and digital platforms. They value accountability, collaboration, resilience, selflessness, and fun, and are committed to building an inclusive workplace.
Handle Level 2 escalations from support teams, resolving complex seller issues with data analysis in spreadsheets and internal tools.
Train and onboard sellers on platform features, proactively monitor for errors, and advocate for product improvements.
Maintain expert knowledge of seller tools, create documentation, and mentor Level 1 associates to reduce friction.
Max Retail is a cutting-edge technology platform that helps independent retailers sell excess inventory online. The company has a startup culture, emphasizing bias to action and strong documentation habits.
Lead and develop the Enterprise Support team, owning service delivery and driving operational excellence for a strategic client.
Oversee technical engagement, governance, and risk management, ensuring platform stability and long-term client trust.
Drive AI and automation adoption to improve support efficiency and scalability, while collaborating with cross-functional teams.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They are a partner company that manages applications and next steps for this role, offering an inclusive and collaborative working environment.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Consult with merchants to understand their needs and goals for success.
Develop dynamic action plans to facilitate merchant growth and adoption of key features.
Monitor merchant health, mitigate risk, and collaborate with teams to achieve KPIs like NPS and retention.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is backed by investors like Menlo Ventures and Bain Capital Ventures, with a high-performance culture focused on ownership and collaboration.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Own stewardship of the highest-risk, highest-impact domain areas, keeping them clean, tested, and maintainable.
Build measurement systems to identify risks and prioritize root cause over volume.
Lead your team's first-line triage of engineering support tickets and push AI adoption as the default.
Loop builds a connected commerce operations suite for order tracking, returns, and fraud prevention. Over 5,000 brands trust Loop, and the company culture balances high empathy with high standards.
Lead and grow a team of Technical Support Specialists in the APAC region, shaping support strategies and operations.
Collaborate with Product, Engineering, and Customer Success teams to resolve escalated issues and enhance the customer experience.
Use data and metrics to drive decision-making, improve support processes, and ensure timely issue resolution.
Ashby is a B2B SaaS company that builds best-in-class products for hiring and recruitment. They maintain a culture of small, highly talented teams with a strong emphasis on ownership, thoughtful communication, and high-quality work.
Manage a portfolio of Enterprise and SMB merchants, building long-term relationships and driving growth.
Define strategic vision, develop account plans, and lead commercial negotiations for expansion.
Orchestrate cross-functional teams and analyze performance to increase product adoption and retention.
Affirm is a financial technology company reinventing credit with honest and friendly buy now, pay later solutions. It is a remote-first public company with a culture focused on people-first benefits and inclusive growth.
Coach, mentor, and develop a team of Technical Account Managers supporting SMB merchants.
Work closely with Client Success to help merchants grow by enabling efficient time to market and leveraging Affirm's product suite.
Establish team OKRs, forecast demand, handle escalations, and advocate for merchants cross-functionally.
Affirm reinvents credit to make it more honest and friendly, offering consumers flexibility to buy now and pay later without hidden fees or compounding interest. It is a remote-first company with a culture that prioritizes people, offering competitive benefits and equity rewards.