Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Prospect and qualify new opportunities through outbound cold calls, emails, and social selling.
Assess merchants' current fulfillment methods to determine fit and schedule demos with Account Executives.
Consistently exceed monthly and annual quotas through diligent tracking and follow-up.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing tech company backed by major investors, with a culture emphasizing ownership, transparency, and high performance.
Act as a trusted advisor for top-tier merchants, developing strategies to increase revenue.
Onboard new clients, guiding them through migration, warmup, and first campaigns.
Conduct QBRs, review dashboards, and ensure clients achieve business goals.
Omnisend is an email and SMS marketing platform built for ecommerce brands, offering automation and templates. With 150,000+ customers, the company is customer-funded and data-driven, with a transparent, no-ego culture.
Handle Level 2 escalations from support teams, resolving complex seller issues with data analysis in spreadsheets and internal tools.
Train and onboard sellers on platform features, proactively monitor for errors, and advocate for product improvements.
Maintain expert knowledge of seller tools, create documentation, and mentor Level 1 associates to reduce friction.
Max Retail is a cutting-edge technology platform that helps independent retailers sell excess inventory online. The company has a startup culture, emphasizing bias to action and strong documentation habits.
Manage Amazon Seller Central and FBA operations across Australia, US, and Canada.
Handle inventory forecasting, replenishment planning, and supplier coordination.
Oversee freight logistics, FBA shipments, and catalogue content management.
The company is a growing Australian e-commerce brand in the home and lifestyle space, offering thoughtfully designed products. The team is small and expanding, with a focus on operational efficiency and remote collaboration.
Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.
Manage and grow Mirakl marketplace stores including Best Buy, JCPenney, Lowe's, and Meijer.
Handle catalog creation, inventory feeds, order fulfillment, and marketplace advertising.
Analyze competitor data and optimize store performance to drive sales growth.
Lux Decor Collection (LDC) is a fast-growing international Private Label eCommerce brand. We are a fully remote team offering a dynamic and ownership-driven culture.
Own a full book of business post-sale, managing the customer lifecycle from value-based selling through activation and adoption.
Drive Net Dollar Retention by identifying growth opportunities, building pipeline, and positioning the right solutions for each customer.
Maintain organized visibility across the book, forecasting churn and expansion revenue while using AI tools for daily operations.
Gusto is on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR. With teams in Denver, San Francisco, and New York, the company supports over 500,000 small businesses nationwide and builds a workplace reflecting its diverse customers.
Own the end-to-end sales process from outreach to close.
Partner with SDR team to build and nurture a strong outbound pipeline.
Convert signups into long-term Mercury champions through high-velocity sales cycles.
Mercury is a fintech company that provides banking services through partner banks, helping founders and business owners manage their financial needs. With a focus on startups and expanding into new segments like eCommerce and verticals, they have grown significantly and emphasize a collaborative, thoughtful culture.
Translate messy, conflicting merchant input into a clear direction and hold it when inputs change.
Write requirements that describe the problem and outcome, not implementation.
Prioritize across partner commitments, merchant escalations, and platform work, explaining tradeoffs.
Scotch is building the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce. The company has raised $28M from top investors and operates with a small, high-caliber team.
Drive revenue growth through upselling and cross-selling within your account portfolio.
Build strong, long-term customer relationships to ensure retention and satisfaction.
Collaborate with internal teams to execute strategies for account expansion and churn prevention.
Dutchie is a comprehensive technology platform powering dispensary operations and providing safe access to cannabis. It powers thousands of dispensaries across 40+ markets in the US and Canada, backed by over $600M in funding and named a top innovative company.