Merchant Success Manager
Benefits
Unlimited PTO
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Role Responsibilities:
Consultation: Understanding Merchant Needs and Goals.
- Uncover what "success" means to a Merchant upon account assignment.
- Continually re-evaluate success criteria, needs, and goals.
Solutions and Adoption:
- Develop dynamic action plans including deliverables and recommendations.
- Push use and adoption of key ShipBob functions and features.
Performance and Collaboration:
- Monitor merchant health and take quick action to course-correct.
- Work with Customer Support and other teams to deliver best-in-class experience.
- Nail KPIs like NPS, churn, and upsell through mutual success.
ShipBob
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is backed by investors like Menlo Ventures and Bain Capital Ventures, with a high-performance culture focused on ownership and collaboration.