Own the seller support experience, handling tickets, escalations, and live event issues.
Investigate problems end-to-end across payments, shipping, and platform tools.
Provide fast, empathetic support during live selling events where answers are needed in minutes.
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.
Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.
Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Own complex or high-impact brand tickets through resolution, applying judgment beyond macros within established frameworks.
Serve as the first escalation point for issues, guiding them through active tickets and chats.
Identify root causes behind recurring issues and recommend fixes, not just workarounds.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs while enabling top creators to monetize their influence. It recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, and offers a fast-paced, high-growth environment with accomplished teammates.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Interact with sellers with a seller-first attitude and resolve issues regarding payments, payouts, and shipments.
Become a deep expert in Whatnot's seller tools and policies to drive positive outcomes.
Work cross-functionally to troubleshoot complex seller escalations and identify patterns for improvement.
Whatnot is the largest live shopping platform in North America and Europe, enabling anyone to turn their passion into a business. They are one of the fastest growing marketplaces and were named the #1 Best Startup Employer in America by Forbes.
You will monitor daily performance and Seller-Fulfilled Prime metrics across 30+ Amazon accounts to protect Prime eligibility.
You will build and maintain Excel reporting models that distill complex data into actionable insights for leadership.
You will conduct deep-dive investigations into metric fluctuations and provide data-backed root cause analysis.
We propel brands to increase their ecommerce market share across the globe while improving their operational costs. We are building one of the fastest-growing ecommerce companies in history.
Support day-to-day Seller Central operations including listing updates, catalog maintenance, and backend troubleshooting.
Investigate and resolve listing, catalog, variation, suppression, and flat file issues.
Manage Seller Support cases and monitor account health for marketplace performance.
The company is a US-based operator-led marketplace growth partner helping brands scale on Amazon. Founded by experienced marketplace leaders, it offers full-service support including advertising and data-driven strategies.
Own resolution of all incoming customer experience support issues related to marketing initiatives.
Execute and analyze marketing packages for brands, including app features and consumer communications.
Manage asset approvals and coordination between internal stakeholders and external partners.
Sezzle is a fintech company that offers interest-free installment plans to financially empower the next generation. They have a dynamic, innovative team focused on transforming the shopping experience.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
Serve as primary point of contact for rater support, answering tickets and resolving inquiries within SLAs.
Monitor rater well-being, identify pain points, and coordinate solutions with Operations and IT teams.
Manage account access workflows, process data using spreadsheets, and maintain SOPs and knowledge base content.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They have a global network of 500,000+ vetted experts spanning 300+ languages and locales, focusing on data integrity and workforce trust.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Investigate and resolve account administration, billing, and pricing issues for customers.
Partner with internal teams to solve complex problems and drive continuous improvement.
Mentor team members and create technical documentation to enhance support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Manage and maintain product catalog accuracy across multiple e-commerce platforms.
Conduct regular product listing audits and optimize product data for SEO.
Collaborate with cross-functional teams to improve catalog processes and performance.
The company is a partner organization in the e-commerce sector, focused on digital merchandising and product data quality. They are a growing team with a collaborative, remote-first culture.
Act as a strategic advisor for a portfolio of eCommerce brands, guiding them through onboarding, training, and best practices to maximize platform value.
Analyze customer data and business trends to provide insights supporting marketing, retention, and growth initiatives.
Build and maintain strong relationships with global eCommerce brands while creating educational resources like guides and case studies.
This role is posted on behalf of a partner company that helps eCommerce brands unlock growth through data-driven customer insights and strategic guidance. The partner company works with leading global brands in a collaborative remote environment with a flat organizational structure.
Respond to merchant and customer inquiries across email, chat, and Slack.
Troubleshoot issues related to payments, payouts, subscriptions, checkout, and the merchant dashboard.
Investigate bugs, reproduce issues, and collaborate with Product and Engineering to drive resolutions.
Polar is building a billing and analytics platform for modern startups, offering built-in pricing and cost insights. They are a small, engineering-led team across Europe focused on high-velocity shipping.
Serve as an expert on Flock Safety products, providing quick and high-quality assistance to customers via phone, chat, and email.
Partner with Product, Engineering, Operations, Sales, and other teams to resolve escalated situations and improve customer experience.
Contribute to the Customer Help Center and make recommendations to enhance the product network.
Flock Safety builds technology that reduces crime and protects privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.