Merchant Support Specialist

Role Overview:

• You'll be on the front lines helping merchants and customers succeed with Polar.
• You'll troubleshoot issues, answer questions, and work closely with Product and Engineering to improve the merchant experience.
• You'll have the opportunity to shape processes, improve tooling, and help define how Merchant Operations scales.

Responsibilities:

• Respond to merchant and customer inquiries across email, chat, and Slack.
• Troubleshoot issues related to payments, payouts, subscriptions, checkout, and the merchant dashboard.
• Investigate bugs, reproduce issues, and coordinate cross-functional resolutions.

Qualifications:

• 2+ years of experience in customer support, merchant support, or customer success, preferably in SaaS, fintech, or payments.
• Excellent written communication skills with a customer-first mindset.
• Strong troubleshooting and problem-solving abilities.