Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.
Review merchant applications and assess eligibility to sell on the Polar platform.
Investigate fraud, payment risk signals, disputes, and chargebacks.
Partner with payment providers and internal teams to resolve compliance and account-related issues.
Polar is building the next standard for applied AI startups by creating a billing platform that combines billing and analytics to offer real-time customer and feature unit economics. They are a small, talented, and engineering-led team across Europe focused on shipping at high velocity to help startup founders scale their businesses.
Own the seller support experience, handling tickets, escalations, and live event issues.
Investigate problems end-to-end across payments, shipping, and platform tools.
Provide fast, empathetic support during live selling events where answers are needed in minutes.
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.
Provide timely support to merchant partners, educating them on best practices and resolving issues.
Report system issues and collaborate with internal teams to improve processes.
Build strong relationships with stakeholders to ensure smooth operations and tool development.
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods worldwide. With over 500 cities in 30 countries, we are a fast-growing, ambitious team that values learning, building, and shipping.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
Build and maintain internal documentation and train teams on products and processes.
Collaborate cross-functionally to improve products based on customer feedback.
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.
Monitor and maintain payment success rates across multiple payment solutions.
Analyze payment performance and identify opportunities to improve transaction approval rates.
Collaborate with cross-functional teams to optimize payment processes and resolve issues.
The partner company specializes in digital payment operations and transaction optimization. It fosters a remote-friendly, innovation-driven culture that encourages continuous learning and professional growth.
Review payment transactions and identify fraudulent or suspicious activity.
Collaborate with customers and internal teams (Finance, Risk, Compliance, Product) to resolve payment issues.
Contribute to improving and streamlining manual workflows as the team scales.
WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses, helping them process payments and manage customers. The company is trusted by 8,000 organizers and aims to grow from $1B to $10B in travel experiences, with a passionate, travel-loving team.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.
Own end-to-end merchant onboarding from commercial handover to go-live, ensuring accurate configuration and timely transactions.
Serve as PAR's internal center of expertise on payment gateway operations, compliance, and process documentation.
Manage, coach, and develop a team of two onboarding specialists, embedding AI tools to improve workflows.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for the hospitality industry. They serve over 100,000 restaurants in more than 110 countries, with a culture centered on collaboration and innovation.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Handle payroll support including pay runs, direct deposit, garnishments, and tax filings.
Diagnose and resolve payroll issues with urgency, knowing missed payroll affects real lives.
Guide customers through the payroll product with patience, translating compliance requirements into plain language.
Mercury is building the complete finance stack for startups, including banking and payroll. They have earned the trust of over 300,000 businesses and focus on making complex financial tasks effortless.
Work directly with merchants and PSP partners to guide them through the full integration lifecycle, from solution design and API integration to go-live and post-launch support.
Lead technical discussions with merchant teams to design optimal integration approaches using Binance payment solutions and act as the primary liaison between merchants, product, and engineering.
Analyze merchant feedback, performance data, and market trends to identify opportunities for product improvements and integration tool enhancements.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, the company offers a flat structure, collaborative culture, and opportunities for career growth in a fast-paced, innovative environment.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Onboard PSP companies onto processing channels, from first contact through to live transactions, and build and maintain integrations with partners.
Own a portfolio of merchant accounts across partner channels, track performance, flag risks, lead resolution, and maintain a risk register for active partners.
Manage merchant account dashboards, renegotiate financial conditions, handle partner queries, resolve settlement delays, and identify opportunities to scale capacity.
FYST is a leading fintech company in the payments space. We are a young, ambitious team with a strong culture of growth, transparency, and real ownership. We offer competitive compensation, remote work, and benefits like private health insurance and development budgets.
Lead and develop a team of 3 product support engineers, building a culture of accountability and continuous improvement.
Build support infrastructure including runbooks, escalation matrices, SLA tiers, and QA processes to ensure resolution quality.
Collaborate cross-functionally with Engineering, Partnerships, and Operations to establish clear boundaries and feedback loops.
Trove provides software and operational infrastructure that enables leading brands to recover value from non-new inventory through resale, trade-in, repair, and warranty claims. Trove is a Certified B Corporation headquartered in the U.S. with a European office in Berlin, fostering a flexible remote workplace and a mission-driven culture.
Be the first point of contact for customer questions via phone and email.
Provide thoughtful, friendly, and effective support with a problem-solving mindset.
Handle confidential information with care and professionalism.
We are reshaping the gift card experience across shopping centers in Europe, working behind the scenes to make every gift card moment smooth, secure, and simple. We are a growing, international team that values collaboration and initiative.