Lead a team of Support Leads to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center.
Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements.
Partner with cross-functional teams including Content, Training, and Quality to continuously improve support processes and knowledge standards.
Wolt creates technology that brings joy, simplicity, and earnings to neighborhoods worldwide, starting with restaurant delivery in 2014 and now delivering almost everything across 500+ cities in 30 countries. After joining DoorDash in 2022, the company continues to expand globally, offering a fast-paced, challenging, and fun environment where self-starters can learn, build, and ship more than at most other companies.
Lead and inspire a customer-obsessed support team, setting high standards for service quality.
Analyze support data to identify patterns and drive improvements in customer experience.
Work with leadership to develop strategies that enhance customer satisfaction and team performance.
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods worldwide. With a global presence in over 500 cities across 30 countries and backed by DoorDash, we foster an entrepreneurial, fast-paced culture where learning and shipping are key.
Manage and resolve diverse customer and partner claims including logistics, billing, product, and contractual issues.
Coordinate returns, validate claims eligibility, and drive resolution within defined SLAs.
Track claim data, identify recurring issues, and support continuous process improvement.
Xometry powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who can bring them to life. As a publicly traded company (NASDAQ: XMTR), they operate a digital marketplace serving Fortune 1000 buyers and global manufacturers.
Handle customer service and communication, including responding to emails and providing order updates.
Manage order processing, delivery coordination, and administrative support tasks.
Prepare reports and maintain spreadsheets using Excel and Google Sheets.
20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer competitive rates, weekly payments, free training, and constant support to contractors.
Answer inbound calls and emails with a professional attitude, adapting communication style to each customer's situation.
Resolve billing questions, payments, and account maintenance as the single point of contact for problem-solving.
Troubleshoot and guide customers through WEX online platforms and mobile applications while multitasking multiple systems.
WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, tailoring services to meet unique business needs.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Support the Belgian team with a varied daily task package.
Process seller requests through the ticket system.
Help onboard new sellers on the platform and optimize onboarding materials.
Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and the latest innovations. They strive to create a collaborative work environment where every employee feels valued and contributes to the vision 'Until every human has their health'.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Respond to client questions through email and support channels.
Set up measurement for campaigns across advertisers, agencies, and publishers.
Monitor performance and troubleshoot issues before they affect reporting.
Magellan AI is the all-in-one platform for podcast advertising intelligence, media planning, and measurement. They are a tight-knit team with direct exposure to founders and a mix of client-facing and analytical work.
Own the seller support experience, handling tickets, escalations, and live event issues.
Investigate problems end-to-end across payments, shipping, and platform tools.
Provide fast, empathetic support during live selling events where answers are needed in minutes.
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.
Be the first point of contact for customer questions via phone and email.
Provide thoughtful, friendly, and effective support with a problem-solving mindset.
Handle confidential information with care and professionalism.
We are reshaping the gift card experience across shopping centers in Europe, working behind the scenes to make every gift card moment smooth, secure, and simple. We are a growing, international team that values collaboration and initiative.
Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
Create and maintain internal documentation while training frontline support on technical topics.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
Build and maintain internal documentation and train teams on products and processes.
Collaborate cross-functionally to improve products based on customer feedback.
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
Manage client workflows and tasks in Dubsado CRM for bridal clients.
Handle email communication and customer service for brides throughout their journey.
Perform invoicing and bookings management using Asana and Slack.
Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.
Handle incoming customer requests via phone, email, and website with urgency and attention to detail.
Process, monitor, and manage critical customer shipments using the proprietary logistics management platform.
Communicate with customers and agents professionally and courteously while meeting team metrics.
Marken is a clinical and advanced therapy logistics provider within UPS Healthcare. As part of UPS, which employs over 500,000 people globally, it offers a rewarding culture and opportunities for growth.
Build and nurture trusted relationships with top-tier customers.
Drive retention and proactively reactivate dormant accounts.
Resolve customer inquiries and act as a bridge between customers and product team.
We are a Ukrainian IT company building world-class products including Hily, Taimi, AdConnect, and Mailkeeper. With 500+ employees and offices in Kyiv, London, and Limassol, we ranked 5th among Ukraine's best employers in 2025.
Develop and maintain warranty claims processes with manufacturers and warehouses.
Submit and track claims to ensure timely reimbursement.
Coordinate with internal teams to resolve discrepancies and improve efficiency.
Bruni & Campisi is a home services provider that partners with Apex Service Partners to manage warranty claims and reimbursements. They value customer and employee satisfaction and are an equal opportunity employer.