Provide day-to-day support to the Account Management Team, handling order management, delivery coordination, returns, reships, and customer data maintenance.
Serve as a key point of contact for escalations from platform partners, ensuring timely and high-quality issue resolution.
Identify process gaps and help develop initiatives to continuously improve service quality.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. It is building one of the fastest-growing ecommerce companies in history.
Manage the end-to-end partner journey within the Seller Central/Partner Hub and develop a scalable self-service experience for marketplace partners.
Collect, prioritize, and structure requirements from Business Development, Technical Integration, Customer Success, and direct partner feedback.
Translate business requirements into clear user stories, problem statements, and user flows, working closely with product and tech teams on implementation.
Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and cutting-edge innovation. They strive to create a pleasant and cooperative work environment where every employee feels comfortable and contributes to their vision "Until every human has their health."
Provide care to users through calls, chats and email, guiding them to achieve their online goals.
Analyze user behavior and content to improve satisfaction and recommend solutions.
Collaborate with product teams to enhance user experience and support processes.
Wix makes it possible for anyone to succeed online. With around 5,500 employees in 22 countries, we foster a collaborative culture where small teams work closely together.
Manage and resolve diverse customer and partner claims including logistics, billing, product, and contractual issues.
Coordinate returns, validate claims eligibility, and drive resolution within defined SLAs.
Track claim data, identify recurring issues, and support continuous process improvement.
Xometry powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who can bring them to life. As a publicly traded company (NASDAQ: XMTR), they operate a digital marketplace serving Fortune 1000 buyers and global manufacturers.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.
Define and execute go-to-market strategies to accelerate advertiser acquisition, retention, and revenue growth.
Create scalable sales frameworks and playbooks that empower local sales teams to onboard and grow marketplace sellers.
Analyze pipeline performance and funnel metrics to identify growth opportunities and optimize commercial performance.
Redcare Pharmacy is Europe's leading e-pharmacy, providing healthcare products online through an innovative platform. They foster a collaborative, passionate work environment with a focus on purpose-driven teams.
Onboard new customers across EU markets, guiding them through setup and training.
Support customers via email, chat, video, and in person, especially where language or local context matters.
Build long-term relationships by proactively engaging with assigned accounts and monitoring account health.
Stora is a self storage software platform that empowers operators to manage their businesses, automate processes, and drive revenue growth. In just over 4 years, they've helped hundreds of operators worldwide process tens of millions in automated payments, and they are a fast-growing team focused on innovation.
Develop and scale go-to-market strategies for advertiser acquisition, retention, and revenue growth in international marketplace operations.
Create scalable sales frameworks, playbooks, and coverage models to help local sales teams onboard and develop marketplace sellers efficiently.
Analyze pipeline, funnel, and conversion metrics to identify growth levers and drive data-based optimization measures.
Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and cutting-edge innovation. They strive to create a pleasant and cooperative work environment where employees contribute to the vision 'Until every human has their health.'
Review and grade internet advertisements to help shape how ads are delivered to end users.
Tell the AI program how good or bad its advertisement suggestions are based on user keywords.
Work in both Italian and English with a flexible schedule of 5 to 20 hours per week.
Welo Data is an award-winning localization and data transformation company that runs one of the world’s largest Ads Rating Programs. They offer a flexible, self-paced work environment for independent contractors.
Advise customers on the right products and ensure excellent customer relations.
Troubleshoot customer issues and manage inquiries from start to resolution.
Process customer orders for products and literature via various communication channels.
Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.
Handle customer service and communication, including responding to emails and providing order updates.
Manage order processing, delivery coordination, and administrative support tasks.
Prepare reports and maintain spreadsheets using Excel and Google Sheets.
20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer competitive rates, weekly payments, free training, and constant support to contractors.
Act as the primary contact for customer inquiries via email and support tickets, resolving issues with empathy and quality.
Investigate player issues efficiently while maintaining high service standards and improving support workflows.
Collaborate with a global team to ensure consistent communication and knowledge sharing across the support function.
Our partner is a gaming company backed by Embracer Group, a major industry group. They operate a fully remote, international team with a flat hierarchy and collaborative culture, supporting long-term game communities and player engagement.
Be the point of contact for technical platform issues and provide timely support.
Prepare respondents and facilitate scheduled interviews with troubleshooting.
Document issues and collaborate with product and engineering teams.
M3 is the global leader in digital solutions in healthcare, serving sectors like healthcare, life sciences, and pharmaceuticals. With over 1 billion dollars in annual revenue and over 15 years of 20%+ growth, the company has a large global team and a collaborative culture.
Manage customer orders, refunds, and exchanges accurately and efficiently.
Resolve customer inquiries and issues with empathy and speed.
Track trends and collaborate with teams to improve overall customer experience.
A bold D2C consumer brand reimagining laundry with eco-friendly packaging and a mission to make laundry fun. They are a rapidly growing team with a vibrant culture focused on creativity, sustainability, and customer delight.
Guide new customers from contract to successful go-live with tailored onboarding.
Serve as main point of contact during initial weeks, actively supporting customers in adopting the software.
Advise customers on optimal tool usage to simplify their daily operations and create real value.
Salonkee is a fast-growing company digitizing the beauty and wellness industry in Europe with an all-in-one software solution. They have a dynamic team and a clear vision, focusing on innovation and customer success.
Handle electronic data processing and serve as the first point of contact for customers, processing incoming emails and responding to inquiries efficiently.
Support the team in executing and optimizing all processes within the customer service department.
Provide top-notch customer service to valued players with excellent communication and problem-solving skills.
DECA Games specializes in acquiring games from other developers and reinvigorating them to entertain for decades. With over 230 people in 26+ countries, we maintain a small company feel and a remote-first culture where employees are trusted to manage their time independently.
Understand business requirements and execute SOPs for assigned programs.
Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.
Manage end-to-end influencer campaigns from strategic planning and creator onboarding to final reporting and optimization.
Monitor and analyze campaign performance metrics using internal tools to meet client goals and drive measurable business growth.
Recruit, negotiate with, and build long-term relationships with high-performing creators across multiple verticals.
Impact.com is a partnership management platform company that helps brands manage influencer marketing and other partnerships. It is a large global organization with a collaborative culture where you will learn from teams across the globe.
Manage RMAs, product returns, and coordinate with 3PL warehouses and logistics partners.
Track inbound shipments, order fulfillment, and investigate discrepancies in Shopify and Amazon FBA operations.
Maintain operational reports, communicate with U.S.-based teams, and identify process improvements.
Aventus is a CX boutique based in Charleston, SC, that creates brand ambassadors for client businesses, offering customer service, social media management, and back-office support. They are a growing company seeking a recruiter to curate talent aligned with client needs, with a supportive and collaborative culture.