Source Job

• Provide fast and reliable support to merchant partners, resolving technical and operational issues.
• Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
• Build scalable support processes and drive communication about new features and enhancements.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.

• Handle user inquiries across multiple channels including email and future online chats.
• Investigate incidents thoroughly to identify root causes and provide accurate solutions.
• Escalate critical problems and bug reports to cross-functional teams, managing product returns and feedback.

Flipper is the creator of Flipper Zero, a portable multi-tool device for tech enthusiasts and engineers, and is building new products like Flipper One and BUSY. The team has built a global community of millions and is focused on innovative hardware and software solutions.

• Diagnose, investigate, and resolve member product issues while managing the end-to-end RMA process for replacements and returns.
• Cross-train with the Internal Tools support team to field and resolve internal tickets from the Care Hub.
• Serve as an escalation reviewer for the Technical Support team, ensuring quality in troubleshooting and adherence to metrics.

Hinge Health uses technology to scale and automate healthcare delivery for musculoskeletal conditions, affecting over 1.7 billion people worldwide. The company is partnered with 50+ health plans, serving over 20 million people across 2,550 employers, with offices in San Francisco, Montreal, and Bangalore.

• Manage and coach a multi-tier Support team to deliver best-in-class omnichannel customer experience.
• Analyze team performance and ticket data to drive improvements in efficiency, quality, and response times.
• Collaborate cross-functionally with Support leadership, Product, and Engineering on initiatives to continually improve operations.

Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.

• Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
• Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
• Handle product returns and logistics while analyzing user feedback to improve support processes.

This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.

• Respond to customer inquiries via live chat and troubleshoot technical platform issues from initial contact through resolution.
• Become an expert in Triple Whale's platform and the broader ecommerce ecosystem, advising customers on best practices.
• Partner with Product, Engineering, and Customer Success to improve customer experience and drive product enhancements.

Triple Whale is an AI operating system built for modern ecommerce that helps brands see what's working and take action. With over 60,000 brands like Pressed Juicery and OUAI, they turn complex data into profit-growing actions.

• Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
• Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
• Contribute to knowledge bases and provide feedback to improve support processes.

Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.

• Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
• Manage daily operations of support queues and handle complex escalated customer issues.
• Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.

• Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI.
• Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements.
• Use data and customer health metrics to advocate for customers and drive retention outcomes.

Gainsight is an AI-powered retention engine that helps customer-centric companies drive adoption and success. With over 2,000 customers and a strong focus on innovation, the company fosters a culture of collaboration, curiosity, and human-first values.

• Lead day-to-day support engineering operations, including team meetings, metrics tracking, and OKR progress.
• Own queue health, manage escalations, and coordinate with Tier2, Engineering, and Product stakeholders.
• Design schedules, conduct QA checks, and drive continuous improvement through CSAT feedback and playbooks.

n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, and we cultivate a community of over 650,000 active developers.

• Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
• Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
• Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.

• Act as tier 1 product support, resolving customer inquiries across chat, email, and video, and triaging technical issues to Engineering.
• Run product demos, empower users to self-serve through documentation, and collect feedback to improve tools.
• Help define support workflows, track key metrics, and build knowledge resources to scale the function.

Trunk Tools is an AI company revolutionizing the $13+ trillion construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, the company is entering a hypergrowth phase and scaling rapidly.

• Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
• Provide timely, friendly, and high-quality support to customers via email or phone.
• Lead and track complex product and cross-team initiatives, keeping stakeholders informed.

Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.

• Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
• Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
• Drive operational improvements through process design, knowledge management, and performance coaching.

Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.

• Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
• Investigate product issues, reproduce problems, and isolate root cause before responding.
• Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.

Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• Manage the AMER Technical Support Engineering team and own the L2/L3 escalation boundary.
• Develop the team through coaching, career frameworks, and skill gap identification.
• Drive tooling and automation improvements including AI-assisted workflows.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are a venture-backed company serving Fortune 500 enterprises, with a culture that values customer obsession, intentional action, and trust.

• Respond to customers across live chat and email, owning each conversation from first contact through resolution.
• Investigate and troubleshoot technical issues across pixels, integrations, reporting, and Moby.
• Coach customers on best practices and workflows to get the most out of the platform.

Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 60,000 brands like Pressed Juicery, OUAI, and True Classic using the platform, the company values customer obsession, speed, and trustworthiness.