Trove transforms returns and excess inventory into a growth engine for leading brands.
Brands like Canada Goose, Patagonia, and Michael Kors rely on Trove for resale and reverse logistics.
The company is a Certified B Corporation with a U.S. headquarters and European office in Berlin.

About the Role:

You will lead and transform the Product Support team, managing 3 product support engineers.
Own the end-to-end support experience for brand partners, ensuring accurate and efficient ticket resolution.
Report to the CTO and collaborate with Engineering, Operations, and Partnerships.

What You'll Do:

Develop support infrastructure including runbooks, escalation matrices, and SLA tiers.
Implement QA processes and feedback loops to reduce reliance on Engineering.
Drive resolution quality, brand experience, and cross-functional collaboration.

Why Work Here:

Flexible remote workplace with flexible PTO, medical/dental/vision, and 401K.
Equity/share options and learning fund for self-development.
Partner discounts and mission-driven work in the circular economy.

Trove Recommerce

Trove provides software and operational infrastructure that enables leading brands to recover value from non-new inventory through resale, trade-in, repair, and warranty claims. Trove is a Certified B Corporation headquartered in the U.S. with a European office in Berlin, fostering a flexible remote workplace and a mission-driven culture.

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