Source Job

• Handle high volume of user support requests via email, phone, and social media.
• Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
• Act as advocate for users, identify trends to enhance support process.

Promenade is a software company that helps local businesses with online and offline solutions, specializing in floral and food industries. The company is profitable, rapidly growing, and backed by top investors, with a fun, fast-paced culture.

• Resolve escalated customer cases through advanced troubleshooting and cross-functional coordination.
• Serve as the primary escalation point and mentor for Tier 1 support agents.
• Identify systemic issues and collaborate with teams to improve customer experience and workflows.

Scout Motors is reviving the iconic Scout vehicle by developing electric and hybrid SUVs and trucks. The company fosters an inclusive, entrepreneurial culture and is building a new team from the ground up.

• Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
• Record and segregate technical issues and product requests, routing them to the product team.
• Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.

BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.

• You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
• You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
• You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.

ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.

• Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
• Provide timely, friendly, and high-quality support to customers via email or phone.
• Lead and track complex product and cross-team initiatives, keeping stakeholders informed.

Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.

• Be the first point of contact for all customer questions and queries.
• Construct and execute plans to identify, escalate, and remediate operational challenges.
• Work closely with Sales, Customer Success, Implementation, Engineering, and Product teams.

H1 provides a platform that leverages data and AI to unlock medical insights, promoting health equity and improving patient outcomes. The company fosters a collaborative culture focused on innovation and impact, though exact size is not specified.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
• Assist customers with product questions, orders, shipping, subscriptions, and account issues.
• Navigate multiple systems and maintain accurate documentation while delivering empathetic service.

ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.

• Own resolution of all incoming customer experience support issues related to marketing initiatives.
• Execute and analyze marketing packages for brands, including app features and consumer communications.
• Manage asset approvals and coordination between internal stakeholders and external partners.

Sezzle is a fintech company that offers interest-free installment plans to financially empower the next generation. They have a dynamic, innovative team focused on transforming the shopping experience.

• Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
• Build and maintain internal documentation and train teams on products and processes.
• Collaborate cross-functionally to improve products based on customer feedback.

Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.

• Be the first point of contact for customer questions through email and phone.
• Become a product expert and escalate issues while maintaining communication.
• Collaborate with team to improve processes and contribute to knowledge banks.

Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.

• Lead and scale the L1 support team, ensuring fast, empathetic, and high-quality customer experiences.
• Drive operational excellence by owning support metrics, SLA adherence, and transforming support into a strategic function.
• Partner with product and engineering teams to eliminate recurring issues and turn support into a growth driver.

Pencil is driving innovation in advertising technology with a SaaS product that harnesses Generative AI to redefine content creation. The company is mission-driven, aiming to make AI the default in advertising while helping small businesses and creative individuals, and fosters a customer-first culture.

• Lead and develop a team of 3 product support engineers, building a culture of accountability and continuous improvement.
• Build support infrastructure including runbooks, escalation matrices, SLA tiers, and QA processes to ensure resolution quality.
• Collaborate cross-functionally with Engineering, Partnerships, and Operations to establish clear boundaries and feedback loops.

Trove provides software and operational infrastructure that enables leading brands to recover value from non-new inventory through resale, trade-in, repair, and warranty claims. Trove is a Certified B Corporation headquartered in the U.S. with a European office in Berlin, fostering a flexible remote workplace and a mission-driven culture.

• Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
• Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
• Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.

Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.

• Respond to and resolve customer queries via email, including refunds and cancellations.
• Escalate advanced queries to appropriate internal channels.
• Continuously improve product knowledge and participate in team meetings.

Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.

• Serve as an expert on Flock Safety products, providing quick and high-quality assistance to customers via phone, chat, and email.
• Partner with Product, Engineering, Operations, Sales, and other teams to resolve escalated situations and improve customer experience.
• Contribute to the Customer Help Center and make recommendations to enhance the product network.

Flock Safety builds technology that reduces crime and protects privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.

• Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
• Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
• Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.

LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.

• Provide best-in-class customer support via email, chat, and phone for Xplor's software products.
• Document all customer interactions and escalate complex issues following company policies.
• Meet or exceed personal KPI targets for performance metrics while maintaining high customer satisfaction.

Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. The company serves over 130,000 businesses globally and fosters a culture of growth, diversity, and inclusion with core values like 'Find a better way' and 'Win together'.

• Deliver friendly, knowledgeable phone, email, and chat support to customers.
• Guide customers through product features, troubleshooting, and best practices.
• Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.

Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.