Source Job

Canada

  • Coach, mentor, and develop a team of Technical Account Managers supporting SMB merchants.
  • Work closely with Client Success to help merchants grow by enabling efficient time to market and leveraging Affirm's product suite.
  • Establish team OKRs, forecast demand, handle escalations, and advocate for merchants cross-functionally.

Web Development REST APIs Relationship Building Communication

16 jobs similar to New Lead, Technical Account Management (Travel, New Markets)

Jobs ranked by similarity.

US

  • Lead and mentor a team of Technical Account Managers supporting SMB merchants.
  • Work with Client Success to help merchants grow and utilize Affirm's product suite.
  • Establish team OKRs, forecast demand, and recruit as necessary.

Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later without hidden fees. It is a remote-first company with a focus on transparent pay and comprehensive benefits.

$77,813–$115,313/yr
Canada

  • Manage a portfolio of Enterprise and SMB merchants, building long-term relationships and driving growth.
  • Define strategic vision, develop account plans, and lead commercial negotiations for expansion.
  • Orchestrate cross-functional teams and analyze performance to increase product adoption and retention.

Affirm is a financial technology company reinventing credit with honest and friendly buy now, pay later solutions. It is a remote-first public company with a culture focused on people-first benefits and inclusive growth.

Ontario British Columbia Canada

  • Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
  • Serve as the technical expert guiding customers through API integration and troubleshooting.
  • Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.

Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.

$56,210–$70,080/yr
Canada Unlimited PTO 20w maternity 20w paternity

  • Act as a trusted technical and payments advisor, leading technical discussions and solutions for customers in a customer-facing role.
  • Collaborate cross-functionally to win new business, increase customer value, and strengthen relationships, while providing integration guidance.
  • Build expertise by learning from product and technology teams, and deliver critical customer feedback to shape the product roadmap.

Marqeta is a payments technology company that provides a modern card issuing platform for companies to issue cards, authorize transactions, and manage payment operations in real time. As a publicly-traded company, Marqeta powers well-known brands and champions a Flexible First culture with values like solving for the customer and winning as a team.

$82,500–$82,500/yr
Canada

  • Own and develop technical relationships with enterprise retail partners, serving as a trusted advisor.
  • Lead onboarding and delivery of strategic projects, ensuring commitments are met.
  • Partner cross-functionally with Product, Sales, Analytics, and Engineering to drive value for partners.

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of shoppers daily. The company operates with a remote-first culture and five core principles, fostering a progressive and collaborative environment.

Canada

  • Lead the delivery of quarterly goals for your team, guiding engineers through ambiguity to solve open-ended problems and ensuring support throughout delivery.
  • Collaborate with product management, design, and analytics to define technical strategy, articulate constraints, and partner on decisions considering risks and trade-offs.
  • Foster a culture of quality and ownership by setting code review and design standards, mentoring team members, and advocating best practices through writing and tech talks.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. It is a remote-first company with a culture of quality and ownership, offering competitive benefits including fully subsidized medical coverage for you and your dependents.

US 4w PTO

  • Own technical planning and setup end-to-end for new US customers and rollouts
  • Own inbound customer & technical support for the US market, triaging and resolving issues
  • Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards

Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.

$101,702–$127,127/yr
6w PTO

  • Guide customers through implementation and API integrations as the primary technical advisor.
  • Troubleshoot complex API and integration issues, collaborating with Engineering.
  • Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.

We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.

$60,000–$80,000/yr
US Unlimited PTO

  • Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
  • Train customers on platform fundamentals so they can build, target, and publish experiences independently.
  • Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.

Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.

Canada

  • Manage strategic technical relationships with enterprise retail partners to ensure successful adoption and integration of digital solutions.
  • Serve as a trusted advisor, translating business challenges into technical opportunities and driving measurable outcomes.
  • Collaborate cross-functionally with Product, Sales, Analytics, and Engineering teams to align partner needs with product priorities.

Our partner company provides innovative digital solutions for leading retail organizations. They foster a collaborative, remote-first culture that values ownership, transparency, and continuous learning.

US

  • Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
  • Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
  • Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.

Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.

Global

  • Own enterprise deals end-to-end from discovery to close, including demos and integration conversations without a Sales Engineer.
  • Drive tight sales process with crisp notes, clean pipeline hygiene, and accurate forecasts while navigating complex stakeholder groups.
  • Contribute to team development by sharing playbooks and coaching junior AEs on discovery and deal process as the team grows.

Brale builds the infrastructure layer for businesses to launch, manage, and use stablecoins in everyday applications, supporting payments, embedded finance, and compliant stablecoin programs. The company is scaling its trusted foundation for moving, storing, and using stablecoins and is mission-driven with a clear thesis and real customers.

Canada

  • Define technical strategy for your team on a year-long scale, tying it to critical business projects.
  • Collaborate across teams in product development, ensuring technical sustainability and managing trade-offs.
  • Foster a culture of quality and ownership through code review standards, design advocacy, and mentorship.

Affirm is a financial technology company that offers buy now, pay later services without hidden fees. They are a remote-first company with a global engineering team, focused on honest and friendly credit.

$100,000–$130,000/yr
Canada

  • Develop technical and business subject matter expertise in xMatters use cases and products, leading clients through requirements and value mapping exercises.
  • Manage client expectations, adoption, and process improvement, supporting minor integration updates and knowledge transfer activities.
  • Communicate regularly with customers and account teams to build effective relationships and drive successful deployments.

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events using their critical event management technology. They are part of a larger organization with offices worldwide, offering a collaborative culture where team members pitch in for customer success.

$128,270–$189,230/yr
UK

  • Break down larger projects into tasks and deliver them in phases with your team.
  • Collaborate with product, design, and analytics to make informed decisions and manage trade-offs.
  • Support operations, monitor metrics, and participate in on-call and team growth activities.

Affirm is a fintech company reinventing credit with transparent buy now, pay later products. With over 20 million consumers, Affirm is a remote-first, fast-paced company that values ownership and collaboration.

$61,320–$76,650/yr
Canada Unlimited PTO 20w maternity 20w paternity

  • Support strategic account management for a global strategic partnership, driving revenue growth and operational efficiency.
  • Manage day-to-day client relationships, uncover upsell opportunities, and deliver exceptional service.
  • Create customer-centric content and perform data analysis to support account strategy and business reviews.

Marqeta provides a card issuing platform that enables companies to issue cards, authorize transactions, and manage payment operations in real time. The company is publicly traded, with a focus on innovation and a flexible work culture, serving well-known brands in the new economy.