Create customer-centric content and perform data analysis to support account strategy and business reviews.
Marqeta provides a card issuing platform that enables companies to issue cards, authorize transactions, and manage payment operations in real time. The company is publicly traded, with a focus on innovation and a flexible work culture, serving well-known brands in the new economy.
Manage an assigned portfolio of Fintech clients and build long-term strategic partnerships.
Actively hunt and prospect new-logo Fintech accounts to build a strong net-new pipeline.
Align Experian capabilities to client objectives, drive revenue growth, and deliver exceptional client experiences.
Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending, preventing fraud, and creating marketing solutions. With 22,500 employees across 32 countries, we foster a people-first culture that values inclusion, development, and work-life balance.
Experian is a global data and technology company that powers opportunities for people and businesses around the world. They have a team of 25,200 people in 32 countries and foster a people-first, inclusive, and purpose-driven culture.
Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.
Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.
Lead and develop a team of Client Success individual contributors to drive revenue, retention, and partner satisfaction across English and French markets.
Manage strategic partner engagements, renewals, and escalations, coaching the team to navigate complex scenarios with confidence.
Collaborate cross-functionally with Business Development, Marketing, Data, Finance, and Operations to optimize workflows and inform strategy.
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed doctors, nurse practitioners, and specialists. With over 8 million patients and 7,000 business partners, the company fosters a culture of bold thinking and purpose-driven impact.
Manage relationships with fastest growing clients to drive renewals, expansion, and advocacy.
Create client deliverables like presentations and strategy recommendations for senior executives.
Develop strategic account plans and QBRs to ensure ROI and maintain strong retention rates.
ABC Fitness is the #1 software provider for fitness businesses worldwide, supporting 30K clubs and 40M members. The culture is values-focused with a growth mindset, emphasizing respect, trust, and belonging in an inclusive team environment.
Define and drive the multi-year vision for Affirm Card across consumer experience, growth, and economics.
Build and scale a high-performing product organization, managing a team of PMs and PM leaders.
Drive business outcomes at scale, owning GMV, engagement, unit economics, and credit outcomes for the Card domain.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. As a publicly traded fintech company with thousands of employees, Affirm promotes a remote-first culture and people-first values.
Oversee a portfolio of top-tier enterprise accounts, developing success plans aligned with customer objectives.
Serve as the first point of contact for customers and internally coordinate all customer initiatives.
Use AI-assisted tools to streamline account documentation and drive product evolution based on customer feedback.
Candidly is an AI-driven student debt and savings optimization platform that partners with top employers and financial institutions. Founded in 2016, it is a high-growth Series B startup with a fully remote team of 70, funded by leading venture investors.
Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.
Serve as primary point of contact for a portfolio of customers, managing daily operational needs and ensuring programs run smoothly.
Document and improve operational processes, creating templates and playbooks to support the Account Management team.
Perform data analysis to surface customer trends and assist senior Account Managers with reporting and presentations.
Marqeta is a fintech leader redefining financial services through embedded finance. It is a fast-growing company with a flexible-first culture that supports remote work.
Own the success, retention, and growth of a portfolio of enterprise customers with complex organizational structures.
Build trusted relationships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
Leverage AI-powered platforms to monitor customer health, predict churn, and uncover expansion opportunities.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, they hire based on merit and have world-class teams in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Drive customer satisfaction, retention, and expansion among Prompt's largest customers by building strong relationships and ensuring exceptional value delivery.
Collaborate cross-functionally to support account growth, own the enterprise onboarding experience, and act as a trusted advisor to C-suite leaders.
Monitor adoption trends, provide data-driven insights, and translate product usage into actionable recommendations for client success.
Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. It is the fastest growing company in the therapy EMR space with a talented, collaborative team focused on smart work and positive impact.
Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.
Build trusted relationships with client stakeholders and act as their strategic advisor
Drive utilization, engagement, and adoption of WellTheory's programs
Deliver data-driven business reviews with insights and recommendations
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 50+ passionate people building an AI-forward organization that expands human capability.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
Partner with customers to develop plans that align with their long-term goals and drive adoption.
Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.
Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.
Act as a strategic leader managing a portfolio of key enterprise accounts to drive revenue growth, retention, and expansion.
Build trusted advisor relationships with senior stakeholders, identifying upsell and cross-sell opportunities for AI-powered solutions.
Own the end-to-end renewal strategy and commercial process, collaborating cross-functionally to ensure customer success and retention.
LivePerson provides enterprise conversational AI and digital transformation solutions, powering nearly a billion interactions monthly for leading brands. The company was named the #1 Most Innovative AI Company by Fast Company and fosters a remote-first, inclusive culture with a focus on diversity and employee growth.
Build and maintain strong relationships with senior management and C-level executives of strategic accounts.
Partner with internal teams to ensure smooth onboarding and positive client experience during implementation.
Identify expansion, upsell, and cross-sell opportunities and drive adoption of new products.
Zerohash is the leading crypto and stablecoin infrastructure platform powering the next generation of financial services. The company has raised over $280 million and is trusted by global financial brands, fostering a culture of independence, collaboration, and transparency.