Act as a trusted technical and payments advisor, leading technical discussions and solutions for customers in a customer-facing role.
Collaborate cross-functionally to win new business, increase customer value, and strengthen relationships, while providing integration guidance.
Build expertise by learning from product and technology teams, and deliver critical customer feedback to shape the product roadmap.
Marqeta is a payments technology company that provides a modern card issuing platform for companies to issue cards, authorize transactions, and manage payment operations in real time. As a publicly-traded company, Marqeta powers well-known brands and champions a Flexible First culture with values like solving for the customer and winning as a team.
Provide high-quality support to customers by resolving complex technical issues and acting as a customer advocate.
Collaborate with engineering teams to manage software updates, bug fixes, and improve support processes.
Become a product expert, document learnings, and mentor junior team members.
Marqeta provides a card issuing platform for companies to issue cards and manage payments in real time, powering brands like Uber and Instacart. As a publicly-traded company, it offers a flexible-first culture with a focus on innovation and customer success.
Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.
Own support tickets from first response through confirmed resolution, debugging independently across system state and API logs.
Surface recurring failure patterns and drive permanent fixes, partnering with Engineering and Product.
Contribute to the knowledge base and use AI-assisted workflows to resolve issues efficiently.
Lithic is a modern card issuing and processing platform that powers 100+ fintech firms by providing developer-friendly APIs and direct network connections. With a team of 170+ employees across 26 states and 7 countries, headquartered in NYC, we foster a culture of innovation and ownership, backed by top investors like Bessemer and Index Ventures.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Design and architect technical solutions aligned with client objectives and global regulations.
Provide post-sales L2 technical support and troubleshoot API integration issues.
Collaborate with Product, Engineering, and Customer Success teams to empower customers at scale.
Notabene builds infrastructure transforming how money moves in the digital economy, enabling next-generation digital financial services between regulated institutions. With over 50 employees across 15+ countries and backed by investors like Y Combinator, DRW, and F-Prime, we are shaping the future of crypto industry rails.
Own the end-to-end product lifecycle for merchant and partner onboarding, defining vision and roadmap.
Collaborate with cross-functional teams to deliver scalable, customer-centric solutions.
Monitor product performance with KPIs and drive continuous improvement.
The company is a fast-growing payments ecosystem focused on optimizing the onboarding journey for merchants and partners. It offers a remote-first work environment with a collaborative culture and Employee Belonging Groups.
Configure Plenful for new customers and use cases, executing implementations and refining processes.
Engage customers in meetings to gather feedback and guide timelines for seamless experiences.
Collaborate with Sales, Account Management, Engineering, and Product to drive customer success and expansions.
Plenful builds an AI workflow automation platform for healthcare teams, backed by a $50M Series B from notable investors. They serve 90+ leading health systems across the US and are growing rapidly.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Own and develop technical relationships with enterprise retail partners, serving as a trusted advisor.
Lead onboarding and delivery of strategic projects, ensuring commitments are met.
Partner cross-functionally with Product, Sales, Analytics, and Engineering to drive value for partners.
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of shoppers daily. The company operates with a remote-first culture and five core principles, fostering a progressive and collaborative environment.
Validate Bank Partner Invoices and coordinate Program Change Requests (PCRs) for bank review and approval.
Serve as the day-to-day contact for administrative inquiries from banking partners and support strategic initiatives.
Collaborate cross-functionally to drive process improvements and optimize stakeholder engagement.
Marqeta is a card issuing platform that enables embedded finance for companies to issue cards and manage payment operations. They are a publicly-traded company with a Flex First culture and values focused on customer success and innovation.
Build sample applications and proof-of-concept integrations for common patterns using RESTful APIs, authentication, and real-time streaming.
Troubleshoot partner integration challenges hands-on, documenting patterns and translating technical concepts for diverse audiences.
Translate partner feedback into clear problem statements for Product and Engineering teams to influence platform direction.
NICE is a market leader in customer experience platforms, providing software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE fosters a culture of ambition, high standards, and innovation.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Lead Tier 3 escalation management, resolving complex technical issues, integration failures, and API problems with speed and accuracy.
Develop and manage technical subject matter experts across the product, ensuring deep specialized coverage for the platform.
Own technical support for Enterprise customers, prioritizing high-stakes issues and maintaining best-in-class SLAs.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, the company has grown from a single shop's vision to an industry-leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.