Support Engineer
Remote regions
GlobalBenefits
Unlimited PTO
12w maternity
12w paternity
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Troubleshooting
What You'll Do:
- Own support tickets from first response through confirmed resolution, debugging independently across system state and API logs.
- Diagnose issues spanning card issuance, authorization decisioning, webhooks, and KYC using internal tools like Snowflake and Grafana.
- Surface recurring failure patterns and drive permanent fixes, partnering with Engineering and Product.
What You'll Bring:
- 3+ years in a technical support role, ideally in fintech or payments, with strong debugging instincts and SQL proficiency.
- Comfortable with REST API debugging, webhooks, and configuration-driven systems.
- Clear, direct written communication and a bias toward ownership.
Why Work at Lithic:
- Unlimited PTO and 12-weeks fully paid parental leave.
- Work from anywhere 4 weeks per year and 3% cashback on card purchases.
- Health, vision, dental insurance, 401(k) match, and commuter benefits.
Lithic
Lithic is a modern card issuing and processing platform that powers 100+ fintech firms by providing developer-friendly APIs and direct network connections. With a team of 170+ employees across 26 states and 7 countries, headquartered in NYC, we foster a culture of innovation and ownership, backed by top investors like Bessemer and Index Ventures.