Investigate, troubleshoot, and resolve advanced technical issues affecting APIs and platform functionalities.
Support customers by diagnosing integration challenges and analyzing application logs.
Collaborate with engineering and product teams to escalate issues and drive timely resolutions.

Requirements:

At least 3 years of experience in technical support, ideally within fintech or SaaS.
Hands-on experience with API troubleshooting and interpreting technical documentation.
Strong SQL skills and analytical problem-solving abilities.

Benefits:

Competitive compensation with performance-based bonuses.
Unlimited paid time off and flexible working environment.
Comprehensive healthcare and wellness benefits.

Partner Company

A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.

Apply for This Position