We are seeking a Customer Support Engineer based in Philippines to join our growing global team.
You will work directly with customers, TAMs, Solution Architects, and Engineering teams to analyze, troubleshoot, and resolve issues.
This is a hands-on individual contributor role focused on delivering excellent technical support and customer outcomes.

What You'll Do:

Act as the first line of technical support for Oscilar's customers, analyzing, triaging, root causing, and resolving reported issues.
Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems.
Debug API integrations to identify misconfigurations, errors, or product bugs.

Required Qualifications:

5+ years in technical support, solutions engineering, or customer-facing engineering roles within SaaS, fintech, or enterprise software.
Strong technical skills in REST API integrations, SQL, and Python.
Excellent problem-solving ability and strong communication in English and Tagalog.

Benefits and Perks:

Competitive salary and equity packages.
Accelerated professional growth alongside industry leaders.
Remote-first, collaborative culture with teammates in the US, Poland, and beyond.

Oscilar

Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.

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