Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Act as a trusted technical and payments advisor, leading technical discussions and solutions for customers in a customer-facing role.
Collaborate cross-functionally to win new business, increase customer value, and strengthen relationships, while providing integration guidance.
Build expertise by learning from product and technology teams, and deliver critical customer feedback to shape the product roadmap.
Marqeta is a payments technology company that provides a modern card issuing platform for companies to issue cards, authorize transactions, and manage payment operations in real time. As a publicly-traded company, Marqeta powers well-known brands and champions a Flexible First culture with values like solving for the customer and winning as a team.
Own support tickets from first response through confirmed resolution, debugging independently across system state and API logs.
Surface recurring failure patterns and drive permanent fixes, partnering with Engineering and Product.
Contribute to the knowledge base and use AI-assisted workflows to resolve issues efficiently.
Lithic is a modern card issuing and processing platform that powers 100+ fintech firms by providing developer-friendly APIs and direct network connections. With a team of 170+ employees across 26 states and 7 countries, headquartered in NYC, we foster a culture of innovation and ownership, backed by top investors like Bessemer and Index Ventures.
Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Provide expert-level remote support for production and demo trading exchange environments to ensure system availability and stability.
Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis and post-incident reviews.
Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016. It serves over 150 million customers and is committed to accelerating cryptocurrency adoption through innovation.
Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
Collaborate with internal Engineering teams on customization requests and technical optimizations.
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation. The company is an equal opportunity employer with a remote-first culture that values transparency and equitable compensation.
Triage and resolve customer and partner issues end-to-end, from first contact to resolution, using SQL queries and debugging skills.
Serve as the primary technical point of contact for customer support and success, communicating clearly and managing expectations.
Identify recurring issues, surface patterns to product and engineering, and contribute to system monitoring and runbooks.
Kota is reimagining insurance and retirement benefits for the modern workforce through its integrated benefits platform and embedded insurance solution. Founded in 2022, the company has raised more than €20M from top investors and serves tens of thousands of employees at leading European companies.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Partner with business stakeholders to gather and refine functional and technical requirements.
Analyze system usage and performance trends to recommend optimizations.
Coordinate user acceptance testing and validate implemented solutions.
Cotiviti is a healthcare analytics and technology company that helps improve healthcare outcomes. It offers a comprehensive benefits package and fosters a remote-first culture with a focus on collaboration and innovation.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Lead discovery, definition, and delivery of high-impact product features that drive value for merchants and customers.
Act as the bridge between business goals, technical constraints, and user needs to ship scalable solutions.
Collaborate with engineering, design, and stakeholders to deliver data-driven, persona-first features.
Extend revolutionizes the post-purchase experience for retailers with AI-driven solutions that enhance customer satisfaction and drive revenue growth. The company works with over 1,000 merchants across industries and is backed by prominent technology investors, with a collaborative and supportive culture.
Lead Tier 3 escalation management, resolving complex technical issues, integration failures, and API problems with speed and accuracy.
Develop and manage technical subject matter experts across the product, ensuring deep specialized coverage for the platform.
Own technical support for Enterprise customers, prioritizing high-stakes issues and maintaining best-in-class SLAs.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, the company has grown from a single shop's vision to an industry-leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Provide L2/L3 technical support, monitor system health, and resolve complex production issues.
Perform regular health checks, proactive monitoring, and assist with application patches and upgrades.
Investigate data discrepancies, support data extraction using SQL, and develop knowledge base articles.
U.S. Financial Technology built and operates the largest mortgage securitization platform, supporting 70% of the market. We are a team of talented professionals dedicated to innovation and excellence.
Own the technical roadmap and author system designs for scalable, secure card issuing and payment processing products.
Spend significant time in the codebase writing, reviewing, and optimizing code across the issuing and processing stack.
Identify and drive high-impact technical initiatives that improve performance, reliability, and cost-efficiency of core processing engines.
Marqeta is on a mission to change the way money moves, enabling embedded finance for brands like Block, Cash App, and Uber. As a publicly-traded company with a Flex First culture, they emphasize collaboration and innovation across a diverse team.
Design and maintain RESTful and event-driven APIs for internal and external systems, mobile apps, and warehouse devices.
Optimize complex SQL queries and database structures in a large distributed system.
Ensure scalable debugging, monitoring, and defect resolution while collaborating with cross-functional teams.
Fabletics is a fashionable, innovative, and inclusive active lifestyle brand. Recognized as a Great Place to Work, they foster a culture of innovation, champion female leadership, celebrate diversity, and encourage work-life balance.
Own the end-to-end product lifecycle for merchant and partner onboarding, defining vision and roadmap.
Collaborate with cross-functional teams to deliver scalable, customer-centric solutions.
Monitor product performance with KPIs and drive continuous improvement.
The company is a fast-growing payments ecosystem focused on optimizing the onboarding journey for merchants and partners. It offers a remote-first work environment with a collaborative culture and Employee Belonging Groups.