Senior Technical Implementation Specialist
Remote regions
USBenefits
Unlimited PTO
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Responsibilities:
- Configure Plenful for new customer implementations, ensuring fast time-to-value.
- Engage customers in meetings to gather feedback and guide timelines.
- Support customers via omnichannel channels and build documentation.
Collaboration:
- Work with Account Management and Sales to define operational requirements and spot expansion opportunities.
- Partner with Engineering and Product Solutions to communicate new features and close the feedback loop.
Qualifications:
- 4+ years in Solutions Engineering, Implementation, or Technical Account Management.
- Proficient in SQL and Python, with experience in APIs and healthcare standards like FHIR and HL7.
- Strong communication and organizational skills for managing multiple accounts.
Why Join:
- Mission-driven team with opportunities for growth and collaboration with high-performing leaders.
- Flexible remote-first work environment with optional office presence in San Francisco and New York.
- Comprehensive benefits including unlimited PTO, equity, healthcare coverage, and wellness stipends.
Plenful
Plenful builds an AI workflow automation platform for healthcare teams, backed by a $50M Series B from notable investors. They serve 90+ leading health systems across the US and are growing rapidly.