Lead post-sales technical implementation discussions with merchants, conducting deep discovery and translating findings into a clear path forward.
Own the technical onboarding experience from kickoff to go-live, partnering with Engineering and Product to address product gaps.
Establish and maintain technical documentation such as architecture diagrams and API inventories, and build reusable integration assets.
Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and revenue, including automated customer service, returns, fulfillment, and fraud detection. Backed by prominent investors and headquartered in San Francisco, the company works with over 1,000 merchants across various industries.
Design and implement technical solutions using the Enode API based on customer engineering, product, and business needs.
Advise on technical architecture, provide ongoing support, and debug customer implementations.
Act as an internal champion for customers, driving product improvements and contributing to internal projects.
Enode provides software infrastructure to connect and orchestrate energy devices like EVs, heat pumps, and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a mission-driven, early-stage climate tech startup with a small, caring, and ambitious team.
Serve as the technical point of contact for strategic enterprise partners, resolving API issues and ensuring launches are technically ready.
Manage tickets, triage issues, and drive resolution while shielding engineering teams from routine interruptions.
Oversee launch readiness, validate requirements, and coordinate with engineering stakeholders to staff and monitor live events.
Xsolla is a global video game commerce company providing payment, storefront, and monetization infrastructure. The company fosters a supportive environment with training and career development opportunities.
Serve as a technical bridge between customers and internal teams, designing and implementing pre-sales solutions.
Guide customer teams on SDK and API best practices, triage technical issues, and reduce implementation timelines.
Optimize tools and self-service solutions to enhance customer experience and accelerate sales.
Mesh enables consumers to pay and be paid with any asset, bridging crypto and commerce. They are backed by leading investors and are building the infrastructure for the next era of the global economy.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Understand customer objectives and translate them into solution storyboards and digital workflows.
Configure and deploy Vyn solutions for demonstrations, trials, and production use.
Support solution implementation, testing, user acceptance, and optimization.
Vyn provides a platform that enriches short videos with AI-powered workflows for deskless workers, helping clients improve efficiency and compliance. They are an equal opportunity employer committed to diversity and inclusion.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Own the client experience from first integration through ongoing scale, acting as the bridge between product and companies building on Bastion's infrastructure.
Diagnose integration issues, fix documentation, and build lightweight automation, while ensuring new clients onboard with zero engineering effort.
Manage proactive client communication, partner with compliance to streamline onboarding, and feed client insights back to product.
Bastion builds regulated financial infrastructure for modern businesses, covering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. It is a startup with a compliance-first approach, offering a fast-paced environment where employees are expected to contribute quickly.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.
Be an engineering voice in the EST and EU CMS partner ecosystem, owning communication and development during the lifecycle of custom projects and integrations.
Build technical relationships and scalable processes with partners, guiding them during development and acting as a filter to field, respond, debug, and resolve issues.
Advocate for partners across BrightSign Engineering, Product, and Business teams to reduce friction for integrations, and engage with Engineering to iterate on APIs for easier integration.
BrightSign is the global market leader in digital signage media players, headquartered in San Jose, CA. They are a rapidly growing company with a focus on innovation and a collaborative engineering culture.
Design and support complex API integrations for global enterprise clients using REST APIs and observability tools.
Troubleshoot and optimize integration performance by analyzing logs, metrics, and system behavior.
Act as the primary technical escalation point between client engineering teams and internal stakeholders.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It is a technology-driven company with a global focus, emphasizing innovation and efficient recruitment processes.
Be the primary technical and product expert for Revinate’s salesforce, supporting the sales team by understanding complex customer requirements and articulating solutions.
Conduct deep-dive consultations, deliver high-quality demos, and present technical architectures to C-level executives at major hotel brands.
Act as a key account strategist and bridge between sales and technical teams during implementation to ensure successful launches.
Revinate provides direct revenue-generating solutions for the hospitality industry, helping hoteliers capture, convert, and retain guests. The company has won the HotelTechAwards for five consecutive years and is a Great Place To Work Certified company.
Lead technical discovery, demos, and POCs for Enterprise customers, addressing security and scalability.
Partner with Account Executives to shape deal strategy and handle technical objections.
Build relationships with IT, Security, and Engineering stakeholders during evaluations.
n8n is an open workflow orchestration platform built for AI, enabling technical teams to automate with code and no-code. With over 260 employees across Europe and the US, they are backed by top investors and have a $5.2bn valuation.
Lead technical discovery and design integration architectures for prospective ecommerce customers.
Partner with Account Executives and cross-functional teams to drive measurable business impact through tailored Proof Schedules.
Stay current on ecommerce and AI/ML trends, and represent Constructor in prospect meetings and industry events.
Constructor provides an AI-first search and product discovery platform for enterprise ecommerce. Founded in 2015 and headquartered in the US, the company works with brands like Sephora and Petco and offers a fully remote work culture.
Implement and support integration solutions using REST APIs and JSON to extract or send data between RainFocus and client platforms.
Collaborate with project managers, solution consultants, and clients to assess requirements and deliver integrations on time and budget.
Provide technical client support, create design documents, and conduct unit testing to ensure integration quality.
RainFocus is a rapidly growing software company that serves Fortune 500 companies with an innovative event management platform. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Own the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds and new workflows inside existing accounts.
Build and maintain the demo environment and asset library, run live trials against real customer data, and be the credible technical voice in the room.
Scope integrations across the e-commerce CX stack, decide native-vs-custom, and build and test them yourself using Postman against live or sandbox endpoints.
Siena is the Agent of Record for consumer brands, collapsing ten or more disconnected tools into a single agent that owns the entire customer journey. The company is a small, fully distributed global team with hundreds of brands in production, hiring athletes who own real outcomes and move fast with low ego and high standards.
Lead technical customer relationships for strategic accounts in Latin America, owning escalations and driving resolution on complex integration challenges.
Collaborate cross-functionally with Product, Development, Sales, and Partnerships to translate customer insights into product improvements.
Define best practices for technical onboarding, integration delivery, and ongoing account health monitoring to ensure high-quality delivery.
Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.