Smile.io

2 open remote positions

Smile.io is the world's largest loyalty platform that provides reward programs for scaling ecommerce brands. The company is remote-first, built on trust, ownership, and continuous improvement, with over 100,000 brands using their platform.

Salary Distribution 2 of 2 jobs

PTO Distribution 2 of 2 jobs

Unlimited PTO 2 jobs (100%)

Benefits Overview 2 of 2 jobs

Flexible vacation (1) Monthly store credit (1) PTO (1) Remote Allowance (1) Remote work allowance (1) Store Credit (1)

Open Positions

Senior Lead, Support Toronto Merchant Experience

$66,000–$74,000/yr
Canada Unlimited PTO

  • Own leadership of Merchant Support and Technical Support teams, including coaching, development, and performance management.
  • Drive key metrics like app store ratings, review velocity, and net retention through scalable support systems.
  • Build and manage a conversational quality-assurance system using AI tooling to ensure 5-star support.

View details Similar jobs