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Key Responsibilities:
- Build and lead a highly technical support engineering team, recruiting and empowering specialists.
- Set technical and operational direction, resolving complex customer issues with cross-functional teams.
- Coordinate critical escalations, scale global support operations, and drive automation.
Why Join:
- High-impact exposure to strategic enterprise customers and AI-driven technology.
- Opportunity to build a new support organization from first principles.
- Work with Engineering, Product, Sales, and Technical Success leadership teams.
Work Environment:
- Remote in Toronto, Canada with expected transition to in-office.
- 24x7 global coverage including weekends and holidays.
- Inclusive and equitable workplace with accommodations available.