Support Engineering investigates issues requiring deeper technical understanding, using logs, databases, APIs, and code.
You will shape the strategic evolution of the function through partnership with Support, Product, and Engineering leadership.
Establish shared expectations, feedback mechanisms, and reporting to make technical friction visible.

What you’ll own:

Set the vision and operating model for Support Engineering aligned with Customer Success goals.
Directly lead, coach, and develop the Support Engineering Manager, ensuring team health and technical quality.
Build operating standards for triage, investigation, documentation, and escalation across teams.

You should apply if:

You have led a Support Engineering or similar technical function in a B2B SaaS environment.
You have enough technical depth to reason about APIs, integrations, logs, and databases.
You are energized by systems-level problems and can turn operational friction into a focused strategy.

Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.

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