Own and resolve complex L4 support escalations within assigned product areas and perform root cause analysis.
Collaborate with Engineering and Product teams to troubleshoot, document, and improve product quality and customer experience.
Use APIs, SQL, and debugging tools to investigate issues, and provide technical training and documentation to support teams.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Develop and enhance client-facing features of a SaaS application using Angular 10+ and PHP.
Troubleshoot browser compatibility issues and perform testing to ensure reliable, high-quality performance.
Collaborate with a distributed team and manage project tasks through a structured management platform.
The hiring company is a SaaS provider developing client-facing web applications with a focus on user experience. It operates with a distributed, fully remote team and values integrity, collaboration, and accountability.
Write Web-Platform tests and Gecko mochitests to improve Session History coverage and correctness.
Fix test failures and bugs to improve Gecko correctness, working through code review with module owners.
Collaborate with the Firefox DOM Core team to improve the health of the Session History area.
Mozilla builds the Firefox browser and champions a healthy, open internet. It is a global, mission-driven organization known for its commitment to privacy and open source software.
Implement Storage Encryption Everywhere in Gecko, including schema migrations and private browsing mode data storage.
Write and pass Web Platform Tests and add Gecko tests while iterating through code review with module owners.
Drive the feature through Nightly, Beta, and Release, fixing correctness, performance issues, and regressions.
Mozilla builds Firefox and other software that promote an open, private, and accessible internet. It is a mission-driven, globally distributed organization with a culture of transparency, open source contribution, and user trust.
Develop and improve gameplay features using C++ alongside experienced programmers.
Contribute to gameplay systems like character controls, cameras, and interactive environments.
Investigate and fix bugs to improve gameplay functionality and performance.
Insomniac Games is a renowned video game developer known for creating blockbuster titles like Marvel's Spider-Man and Ratchet & Clank for PlayStation. As part of Sony Interactive Entertainment, it fosters a collaborative, creative culture with a focus on innovation and mentorship.
Investigate and resolve bugs across the frontend, backend, and database.
Implement fixes and improvements using TypeScript and React.
Analyze logs, monitoring tools, and SQL queries to diagnose production issues.
RYZ Labs is a talent platform that partners with clients to build and improve software products. It connects engineers with remote, contract-based roles and emphasizes reliability, collaboration, and practical engineering.
Design, build, and ship cutting-edge security and hardening features for Firefox's enterprise users.
Advance Firefox's security architecture across multiple operating systems, including privilege isolation, trust boundaries, and cryptographic protocols.
Collaborate with distributed teams to investigate security issues and improve reliability, performance, and memory usage in a complex, multithreaded environment.
Mozilla is a non-profit-backed technology company that makes Firefox, a privacy-minded web browser, and other internet innovations. With 225 million monthly users, we are a mission-driven team focused on making the internet better for people.
Own technical support for developers building with AgentMail, debugging API requests, webhooks, and integrations.
Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
Notice recurring questions and surface patterns to the team to fix underlying problems.
AgentMail gives AI agents their own email inboxes to help developers build agentic applications. We're a small, focused team that values developer experience and technical excellence.
Resolve customer app issues by fixing bugs, advising on architecture, and handling integrations.
Improve the platform by updating AI agents to prevent recurring issues.
Maintain knowledge base, automate support workflows, and handle platform incidents.
Hercules uses AI agents to help non-technical customers build and scale apps. It's a small, remote-first team with a strong preference for in-office work in San Francisco, but open to exceptional remote candidates.
Investigate complex web compatibility issues across browser platforms and determine root causes.
Reverse-engineer obfuscated JavaScript and design durable fixes across Mac, Windows, iOS, and Android.
Lead incident response and automate diagnostics using LLM-based tooling.
They focus on making websites work reliably across modern browser environments and platforms. The environment is remote-first, highly autonomous, and built around end-to-end ownership of complex technical projects.