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About the Role:

  • Bridge the gap between development and support teams for seamless resolution of customer issues.
  • Own and resolve complex L4 support escalations within assigned product areas.

Key Responsibilities:

  • Investigate, reproduce, and troubleshoot customer-reported technical issues, performing root cause analysis.
  • Create and maintain support articles, SOPs, and troubleshooting documentation; analyze ticket trends.
  • Engage with customers and conduct technical training for Support and Customer Success teams.

Requirements:

  • Bachelor's degree in CS/IT/Engineering or equivalent experience; 2-4 years in technical support.
  • Strong experience with APIs, REST services, SQL, and debugging tools like Postman.

HighLevel

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.

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