You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Serve as a trusted technical advisor to Enterprise customers, helping them integrate Chromatic into their workflows.
Troubleshoot complex technical issues and design tailored solutions for customer needs.
Partner with Customer Success and Sales to drive adoption and identify expansion opportunities.
Chromatic builds developer tools that help teams integrate and maximize value from Storybook and Chromatic. As a growing, fast-paced company, it values empathy, collaboration, and solving complex problems.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Design and develop next-generation browser-based security features used by millions of people worldwide.
Provide technical leadership, architecture, and mentoring while collaborating with Product, UX, and QA teams.
Design integrations across complex systems and apply AI-enabled workflows to drive quality and performance.
The company creates browser-based security features that protect millions of consumers from online threats. It is a distributed, collaborative engineering organization with a strong culture of autonomy, trust, and engineering excellence.
Design, build, and maintain scalable full-stack web applications using JavaScript, TypeScript, React, and Node.js.
Architect robust web solutions and lead the creation of RESTful APIs with modern state and component lifecycle management.
Implement automated testing, event-driven analytics, and cross-team collaboration to deliver production-ready features.
We are a Managed Nearshore Teams provider headquartered in Austin, specializing in building and embedding high-performing software development teams. We deliver customized solutions by connecting global talent with innovative client projects, and our culture values expertise, creativity, and impact.
Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.
Build and maintain product interfaces in TypeScript, React, TanStack Query, MaterialUI and BaseUI.
Translate product requirements into specs and design component APIs that stay readable and extendable.
Partner with product managers, designers, and backend engineers to shape APIs and improve user experience.
Plentific is a property technology platform that coordinates repairs, maintenance, and contractor workflows for housing providers across the UK and Germany. Headquartered in London with a remote team across Europe, it is expanding its platform and integrating AI throughout the product.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.
Build and evolve AI-powered products with end-to-end TypeScript/React and Golang development.
Design and maintain robust backend systems including APIs, distributed systems, and cloud infrastructure on AWS.
Contribute to AI-first engineering practices, working autonomously in a remote European team.
Our partner is a technology company that builds AI-powered products integrated into partner platforms. The team is autonomous and collaborative, with a focus on reliability and correctness.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Communicate clearly with customers and internal teams throughout the support process.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.
Lead and evolve the architecture of the core platform, including React frontend, Node.js/Express APIs, Postgres, and AWS ECS infrastructure.
Mentor engineers across all levels through pairing, review, and coaching, establishing engineering standards and practices.
Partner with engineering leadership and product to scope and de-risk large technical initiatives, driving delivery and production support.
AnswersNow is trailblazing the future of autism therapy with an innovative virtual ABA therapy platform designed by clinicians to make therapy more immediate, accessible, and effective. The company operates fully remote with a team focused on reshaping autism therapy, though its specific size and culture details are not provided.
Own end-to-end feature development from React front-end to APIs and database layers.
Build scalable REST APIs with Python/FastAPI and optimize performance across the stack.
Collaborate with product, design, and engineering to shape an AI-native cybersecurity product.
Our partner builds a customer-facing B2B SaaS product at the intersection of generative AI and cybersecurity. They are an early-stage startup with an experienced team from Big Tech, offering high autonomy and minimal bureaucracy.
Deliver technical expertise and strategic guidance to enterprise clients through complex API integrations.
Act as the primary advisor to technical leads and executives, bridging business and technology.
Own end-to-end onboarding, testing, and training to drive successful adoption and customer ROI.
Deliverect is an API-first platform for food and retail, providing connected on- and off-premise solutions. It's a rapidly scaling SaaS unicorn with a diverse, international culture focused on innovation.
Solve complex problems and own the success of your solutions as you architect, build, test, and deliver full-stack products.
Communicate, collaborate, and develop with engineers, platform teams, product managers, designers, and support teams.
Build upon skills across technologies such as Go, GraphQL, Typescript, React, and MySQL, while owning the operational health of production systems.
Samsara is the pioneer of the Connected Operations Cloud, a platform that helps organizations harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company, Samsara fosters a culture of growth mindset and collaboration, with a team of builders focused on long-term impact.
Design and ship integrations against third-party APIs, handling authentication, sync, and error handling, while investing in the Integrations Framework.
Build the customer-facing integration management experience with health visibility, credential rotation, and self-service diagnostics.
Work AI-augmented daily, using agentic tooling for code generation, debugging, and documentation across the full stack.
DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for growth and innovation. With over 4,000 customers and a remote-first culture, we combine data, technology, and human expertise to solve complex multicloud problems.
Provide second-level technical support to customers via multiple channels, troubleshooting complex software and hardware issues.
Collaborate with first-level and third-level teams to ensure smooth escalations and document all interactions in ticketing systems.
Identify recurring issues and proactively suggest product or process improvements to enhance customer experience.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a global presence and a 'Better Together' ethos, the company fosters a collaborative and innovative culture.
Lead a high-conversion self-service product for global B2B partner onboarding.
Architect and oversee robust experimentation setups using Growthbook for safe parallel A/B testing.
Manage a blended architecture of React/TypeScript frontend and Kotlin/AWS backend, integrating with Salesforce.
Wellhub is revolutionizing workplace wellness by connecting employees to fitness, mindfulness, therapy, nutrition, and sleep partners through a single subscription. Headquartered in NYC with a global team, we foster a culture of wellbeing, collaboration, and innovation, and are committed to diversity and equitable pay.
Provide premium support, debugging and fixing Node.js-based web applications on AWS Cloud.
Communicate directly with clients to gather issue reports and troubleshoot during afternoon/evening hours (14-22 CET/CEST).
Prioritize requests, review error tracking tools, and collaborate with Scrum teams to improve product quality.
MasterBorn is a software development company delivering high-end solutions to US-based clients, with a focus on scalability and quality. They are a team of top performers, with 100% of clients and referrals from the American IT market, emphasizing a value-driven and learning-oriented culture.
Provide technical and organizational support to clients throughout the integration process and post-launch.
Escalate complex technical issues to L2 Support and Development teams, ensuring timely investigation and resolution.
Communicate with clients through voice calls, tickets, chats, and other business communication channels.
Coinspaid Dev is the engineering brand behind Coinspaid, providing technology and R&D expertise for blockchain infrastructure. With over 120 engineers and 11 years of industry experience, the company operates across more than 20 blockchain networks.
Develop new user-facing features and create reusable UI components and frontend libraries.
Translate complex Figma designs into responsive, accessible CSS/JavaScript implementations.
Optimize applications for performance, scalability, reliability, and maintainability.
The company builds high-performing web applications using modern frontend technologies like React and TypeScript. It operates as a fast-moving, collaborative startup-style environment with a focus on quality and performance.