Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Provide technical support for Twilio's Programmable Messaging product, serving as a subject matter expert and the voice of Twilio to customers.
Troubleshoot message deliverability issues, debug customer code, and guide customers via phone, email, and chat.
Collaborate with teammates and product/engineering teams via Slack, file Jira bugs, and stay updated on industry standards.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Partner with Account Executives to drive pre-sales activities including demonstrations, Proof-of-Concept, and technical presentations.
Establish yourself as a trusted advisor by leading technical discovery, designing solutions, and building customer trust in Twilio's APIs.
Contribute to the broader Engineering community through knowledge sharing, building demo materials, and solving complex technical challenges.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, where diverse experiences make a global impact.
Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.
Architect the Future: Translate customer business and eLearning goals into long-term, scalable technical strategies.
Own the Technical Relationship: Take full technical and product ownership of assigned enterprise accounts.
Serve as the Trusted Advisor: Guide executive and technical stakeholders through platform innovations and integrations.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With a global team of 900+ Docebians, they foster a culture of trust, positive intent, and diverse perspectives.
Act as a trusted technical advisor, driving long-term adoption of the Samsara platform through consultative problem-solving and proactive optimization of customer technical health.
Manage a portfolio of accounts with tailored success plans, mitigating risks and demonstrating technical ROI while collaborating cross-functionally with Sales, Support, and Product teams.
Leverage AI-powered tools to anticipate customer needs, personalize engagement, and deliver faster, more proactive outcomes across global enterprise customers.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights to improve safety, efficiency, and sustainability. As a recently public company, they foster a culture of rapid career development and are surrounded by a high-caliber team.
Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
Be a trusted advisor to customers, providing ongoing support during and after implementation.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, challenging, and meaningful, with a focus on candor, care, and diversity.
Act as customer-facing technical expert for commercial customers, leveraging signal-based engagement and digital resources.
Build and maintain scalable assets like Drata Academy content, help articles, and walkthrough videos.
Partner with Customer Success Managers to monitor customer health and drive self-sufficiency.
Drata automates compliance and risk management, helping organizations prove trust as they scale. The company has 600+ employees globally and a culture that rewards integrity and ownership.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Bridge business and technical requirements to shape solution designs and position the platform for prospects.
Support Account Executives as a pre-sales technical resource for SMB opportunities.
Deliver structured product demonstrations and document technical requirements.
impact.com is the world's leading commerce partnership marketing platform, enabling brands to manage partnerships across the customer journey. With over 5,000 global brands and 350,000 partnerships, the company emphasizes authentic relationships and performance-based growth.
Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.
Prospecting, solution selling, and closing new business opportunities across Twilio's Messaging, Voice, and Email products.
Owning highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles.
Partnering cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company with a strong culture of connection and global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact each day.
Serve as the primary technical advisor for a portfolio of strategic customers.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.
Provide technical and organizational support to clients throughout the integration process and post-launch.
Escalate complex technical issues to L2 Support and Development teams, ensuring timely investigation and resolution.
Communicate with clients through voice calls, tickets, chats, and other business communication channels.
Coinspaid Dev is the engineering brand behind Coinspaid, providing technology and R&D expertise for blockchain infrastructure. With over 120 engineers and 11 years of industry experience, the company operates across more than 20 blockchain networks.
Own complex programs across VoIP, cloud services, and customer-facing applications from planning to production.
Translate product and engineering objectives into clear plans, milestones, and measurable outcomes.
Coordinate execution across engineering, product, QA, and operations teams, driving issues to resolution.
Ooma empowers people to connect in smarter ways through a cloud-based platform for communication and smart home security. They are a publicly traded company with a collaborative culture that values individual voices and provides competitive benefits.
Own customer onboarding end to end, from SIM provisioning to live deployment.
Diagnose and resolve connectivity issues across SIM, device, and network levels.
Lead automation work to remove manual processes and build internal tooling.
Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. The company is a remote-first, fun, and upbeat team united by a mission to build a more connected future.
Understand and implement customers' business requirements in EHS Insight during onboarding and ongoing support.
Configure the software using custom fields, formulas, and reports, and learn the proprietary configuration language.
Act as technical point of contact, diagnose and debug issues, and provide timely responses to customer inquiries.
EHS Insight provides environmental, health, and safety software to organizations worldwide. As a fast-growing, remote-first SaaS company, we offer a supportive culture and comprehensive benefits package.
Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
Create and improve monitoring rules and perform basic DevOps tasks.
Document all processes and collaborate with global teams.
airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.