Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Lead end-to-end integration, configuration, and automated deployment of 4G EPC, 5G Core, and satellite earth station core software components across pre-production, staging, and commercial environments.
Build and own CI/CD pipelines (Jenkins, ArgoCD/GitOps) and Infrastructure-as-Code (Terraform, Ansible) to automate software rollouts and ensure high availability.
Author Methods of Procedure (MOPs) and rollback plans, and stand up element-level metrics and dashboards (Prometheus, Grafana, OpenObserve) for rapid root-cause analysis.
Skylo provides standards-based satellite connectivity, connecting smartphones and IoT devices directly to satellites without special hardware. The company is already live with millions of devices across five continents, operating with a diverse, global team across three continents.
Act as the technical expert supporting customers using Zimperium's mobile security solution.
Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
Maintain high customer satisfaction and take ownership of issues from resolution to documentation.
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.
Develop cloud architecture and IoT fleet management solutions for thousands of devices.
Improve device firmware and ensure uptime and quality across the fleet.
Collaborate cross-functionally with customers, field support, and manufacturing teams.
Voltus is a platform that connects distributed energy resources to energy markets across the US and Canada, enabling grid flexibility and revenue for partners. It is a remote-first company with a culture of collaboration, psychological safety, and a passion for clean energy.
Own the technical win across the deal cycle: discovery, demo, POV design, and technical close.
Run structured POVs with clear success criteria and mutual action plans for deployments from ten to tens of thousands of nodes.
Deliver demos and whiteboard sessions to audiences ranging from network engineers to C-level executives.
ZeroTier provides next-generation connectivity and cybersecurity, offering secure peer-to-peer virtual networks. The company is a ~30+ person remote-first team backed by notable investors, with a culture of low ego, high ownership, and comfort with ambiguity.
Design, implement, and maintain network automation solutions for large-scale enterprise environments.
Automate Cisco IOS devices and integrate workflows with CI/CD pipelines using Python, Ansible, and Terraform.
Collaborate with cloud, security, and infrastructure teams to modernize network operations in a fully remote setting.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies for roles like this one. It uses technology to streamline recruitment and supports a collaborative, remote-first work environment.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Develop Test Strategy: Define comprehensive IREG test strategy, pass/fail metrics, and sign-off processes for each MNO.
Execute Roaming Validation: Run end-to-end testing across registration, authentication, and data paths.
Build Automation Harnesses: Maintain an automation test harness for GSMA and Skylo-specific scenarios.
Skylo has pioneered a standards-based approach to satellite connectivity, connecting smartphones and IoT devices directly to satellites. They have employees across three continents and foster an inclusive, transparent culture.
Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.
The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Analyze customer requirements and promote the highest value application of ExtraHop.
Secure contract renewals and identify growth opportunities.
Engage end-users to provide targeted assistance and enablement.
ExtraHop provides network detection and response (NDR) solutions to help organizations detect and respond to cyber threats. The company values integrity, innovation, and teamwork, and has been recognized as a leader by major analyst firms.
Lead network deployment activities during customer onboarding, ensuring technical quality, reliability, and a strong customer experience.
Design and architect secure, scalable network topologies for diverse cloud and enterprise environments.
Automate network deployments and operational tasks to improve consistency and efficiency.
Our partner is a global cloud infrastructure company providing managed services and enterprise solutions. They operate data centers worldwide and foster a collaborative environment focused on customer success and technical excellence.
Act as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into functional requirements.
Lead requirement discovery workshops with local MNOs, regulators, and internal teams to define scope and implementation approach.
Manage technical-regulatory checklists for multiple countries, ensuring dependencies are captured and risks are escalated proactively.
Airalo is the world's first eSIM store, helping travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, with a culture built on trust, ownership, and freedom.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Lead specialized customer engagements in WFO, configuration, and workflow design.
Assess Workforce Management environments and support Quality Management programs.
Own technical delivery from discovery through implementation and present recommendations.
This partner company provides Workforce Optimization (WFO) solutions for enterprise contact centers. It is a collaborative technical organization recognized for its workplace culture and investment in its people.
Own the end-to-end delivery lifecycle for telecommunications and connectivity services, from order acceptance through customer acceptance.
Coordinate with internal teams, carriers, vendors, and field technicians to manage multiple concurrent deployments and ensure timely delivery.
Serve as the primary customer contact during implementation, providing proactive updates and managing expectations.
The partner company delivers end-to-end telecommunications and connectivity services for customers across the United States. It operates in a fully remote environment with a focus on cross-functional collaboration and professional development.
Proactively monitor all production networks, applications, and services.
Respond to and resolve alerts/alarms according to standard operating procedures.
Escalate alerts/issues to appropriate support teams and work towards timely resolution.
IDT Corporation is a global communications company founded in 1990, providing prepaid communication and payment services and international voice carrier services. They employ over 1800 people across 20 countries and have a culture that encourages in-house entrepreneurs.
Monitor the autonomous operation of robots deployed in the field and handle incoming alerts using teleoperation tools.
Respond to customer enquiries, troubleshoot issues, and communicate solutions clearly to non-technical users.
Collaborate with engineering teams to identify recurring issues and suggest improvements to enhance reliability.
Dexory develops advanced software powered by cutting-edge robots that are transforming the very face of global logistics. They are a team blending hardware, software, AI, and commercial disciplines, with a culture that values the best ideas from anywhere.
Lead end-to-end delivery of Cortex onboarding and implementation packages.
Serve as the main technical point of contact during implementation, troubleshooting and advising.
Design, configure, and scale Cortex setups across the engineering toolchain.
Cortex is an Engineering Operations Platform that enables organizations to improve operational maturity and reduce developer friction. The company is fully remote with about 80 employees and recently raised $60M in Series C funding.
Execute mobile device testing and certification to ensure quality standards.
Create and maintain customer accounts and OEM tenant setups.
Process customer service requests within agreed SLAs and follow operational runbooks.
Trustonic makes smartphones affordable by providing secure smartphone locking technology, enabling global access to devices and digital finance. They partner with mobile carriers, retailers, and financiers across 30+ countries and pride themselves on a diverse, inclusive culture with flexible working.