Drive deep adoption and business value for contact center customers by translating complex workflows into practical solutions.
Serve as a subject matter expert on CCaaS platforms, advising on routing, omnichannel, and AI-assisted capabilities.
Develop scalable enablement resources and one-to-many programs to accelerate product adoption and customer success.
The company provides a leading cloud-based contact center platform with AI-assisted capabilities and omnichannel solutions. It fosters a collaborative, growth-focused environment where employees are empowered to deliver meaningful customer impact.
Own the technical presales relationship from discovery through solution architecture and demonstrations.
Collaborate with sales, product, and engineering teams to design scalable communications solutions.
Mentor other engineers and influence technical strategy in a remote-first environment.
The partner company provides innovative communications solutions to enterprises. It fosters a remote-first, collaborative culture with opportunities for growth and impact.
Own technical strategy for complex enterprise deployments from acquisition to expansion.
Serve as escalation point for complex technical challenges and coach peers on best practices.
Drive measurable business outcomes through customer health, retention, and value realization.
Pendo helps companies improve software experiences through its digital adoption platform. We are a fast-growing startup backed by top venture capital firms like Battery Ventures and Salesforce Ventures.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Provide timely, technically sound support on complex issues involving Constructor APIs, SDKs, data integrations, and tagging.
Own customer-facing technical conversations across tickets, Slack, and calls, ensuring customers understand the resolution.
Troubleshoot issues by reviewing payloads, logs, API behavior, and implementation details, guiding customers toward resolution.
Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Oversee delivery of services across assigned portfolio, ensuring end-to-end contract deliverables.
Proactively manage customer experience, forecast and track recurring service engagements.
Drive adherence to best practices, advocate for customers, and manage engineer workload.
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. With over 1,000 experts and a customer-obsessed culture, the company has earned a 75 Customer Net Promoter Score and an 86 Employee Net Promoter Score.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Serve as the primary technical point of contact for external partners during integration, managing setup from configuration to launch.
Diagnose and resolve API, data-formatting, and integration issues, escalating to engineering only when necessary.
Standardize onboarding workflows, maintain technical documentation, and drive process improvements to reduce implementation time.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. The company emphasizes a collaborative environment, professional development, and employee engagement, and is fully remote.
Lead a team of Delivery Engineers and Engineer Leads to deliver enterprise contact center implementations.
Establish and continuously improve standardized professional services delivery methodologies and reusable assets.
Partner with Sales, Customer Success, and Product Management to align customer commitments and delivery capacity.
The company provides enterprise contact center solutions to customers. They are a growing organization with a focus on remote work and professional services.
Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations.
Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment.
Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.
Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Support technical onboarding and deployment for enterprise customers, building AI voice agents and designing integrations.
Troubleshoot APIs, webhooks, SIP, and telephony issues, and debug production deployments.
Partner with Product and Engineering to identify product gaps and drive improvements from customer feedback.
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. With a team of 50, they've scaled to $80M in ARR and are backed by Y Combinator and other leading investors.
Develop technical and business subject matter expertise in xMatters use cases and products, leading clients through requirements and value mapping exercises.
Manage client expectations, adoption, and process improvement, supporting minor integration updates and knowledge transfer activities.
Communicate regularly with customers and account teams to build effective relationships and drive successful deployments.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events using their critical event management technology. They are part of a larger organization with offices worldwide, offering a collaborative culture where team members pitch in for customer success.
Provides front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
Documents and prioritizes incoming issues, follows escalation procedures, and collaborates with Technology, Client Services, and Partner Integration teams.
Maintains operational continuity and meets contractual SLAs while delivering exceptional partner support experience.
U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Own technical strategy for enterprise opportunities from discovery through technical close.
Lead technical discovery and architecture discussions with engineering, security, and executive stakeholders.
Design and validate deployment approaches across web, mobile, API, CDN, cloud, and hybrid environments.
DataDome delivers real-time bot and agent trust management, analyzing 5 trillion signals daily to stop fraud in under 2 milliseconds. Trusted by enterprises like Etsy and PayPal, it operates with a global team and 24/7 SOC.
Scope, plan, and deliver paid engagements covering LMS administration and technical configuration.
Lead discovery sessions with client stakeholders and turn output into statements of work with defined milestones.
Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative culture where employees genuinely care about each other and the work they do.
Lead end-to-end architecture and design of Genesys Cloud CX solutions.
Define technical roadmap and ensure integration with enterprise systems.
Provide hands-on technical leadership across design, development, and deployment phases.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they foster a culture of Relentless Performance and operate in over 25 countries.