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Role Overview:
- Lead design and architecture of cloud-based contact center solutions.
- Define technical vision and ensure alignment with business objectives.
- Act as key technical leader across engineering teams.
Key Responsibilities:
- Translate business needs into scalable, secure technical designs.
- Oversee integrations with CRM, WFM, and analytics platforms.
- Mentor teams and enforce best practices in solution delivery.
Qualifications:
- 7+ years in contact center tech with Genesys Cloud CX expertise.
- Strong knowledge of IVR, omnichannel, WFM, and AI/ML.
- Hands-on with API integrations and SIP infrastructure.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they foster a culture of Relentless Performance and operate in over 25 countries.